Service Delivery Manager - Cyber SecurityService Delivery Manager - Cyber Security2 days ago Be among the first 25 applicantsGet AI-powered advice on this job and more exclusive features.Direct message the job poster from QuorumAbout QuorumFounded in 2004, Quorum is an award-winning team of industry-leading professionals who deliver world class solutions and services that provide businesses modern and secure Microsoft Cloud Solutions. We have a diverse set of skills and capabilities across Azure, Cyber Security, Modern Work and Managed Services that enables us to leverage leading cloud technologies to create transformational change for our clients.We are proud to hold 3 Microsoft Solutions Partner designations across Infrastructure, Modern Work and Security, with 7 Specialisations. As the winner of the prestigious Microsoft ANZ 2024 Security Partner of the Year Award, and as one of the very few MSSP's in the ANZ market accepted into the Microsoft Intelligent Security Association (MISA) we apply expert skills to help our clients access the best of Microsoft’s suite of capabilities.The RoleWe have an opportunity for a Service Delivery Manager to join our Cyber Security practice at Quorum, based in Sydney, Brisbane, OR Melbourne.As a Service Delivery Manager, you’ll be responsible for the ongoing delivery of our managed security services across a portfolio of customers. Acting as the primary point of contact, you’ll coordinate closely with SOC Analysts and Cyber Defence Analysts to ensure service expectations are met, risks are addressed, and communication with customers remains clear and consistent.You’ll oversee the day-to-day service experience across multiple accounts, including managing customer escalations, facilitating service review meetings, tracking ticket progress and SLAs, and following up on agreed actions. Your ability to maintain a steady rhythm of updates, accountability, and customer contact will be key to long-term success in the role.Service Delivery Managers at Quorum play a central role in maintaining the quality and consistency of our MSSP engagements. Success in this position relies on strong communication, excellent organisation, and the ability to stay on top of multiple service threads at once. You’ll need to balance competing priorities, keep stakeholders informed, and provide structure in fast-moving environments.This role reports to the Team Lead - Cyber Security and works alongside another Service Delivery Manager within the MSSP team. The ideal candidate will favour a calm and coordinated approach, and the practiced ability to manage multiple concurrent engagements with clarity and control, maintain regular communication with stakeholders, and ensure customers continue to receive a consistent and reliable service experience.What are we looking forWe’re looking for a Service Delivery Manager with a calm and structured approach, strong attention to detail, and a commitment to ensuring customers receive a consistently high standard of managed security service. While this is not a technical role, a broad understanding of the Microsoft ecosystem is essential, along with a genuine desire to absorb new information quickly and continuously grow your knowledge in the cyber security space.The role requires experience working in a cyber security or managed services environment and the ability to confidently manage ongoing service relationships, escalations, and stakeholder communication. As a Managed Microsoft Partner and leader in the Microsoft Cyber Security space, we place strong value on continual learning, and expect all team members to build and maintain cyber security knowledge to better support our customers.Communication and coordination are critical in this role. You’ll need to be clear, concise, and adaptable in how you communicate with different audiences - from technical teams to business stakeholders. You’ll also be naturally organised, responsive, and able to keep multiple service engagements on track without losing focus or momentum.At Quorum, we place a strong emphasis on Emotional Intelligence. You’ll bring a thoughtful and professional presence to your work, think clearly under pressure, and take a solutions-focused approach to challenges as they arise. You’ll be someone who values consistency, takes ownership of follow-ups, and is comfortable navigating ambiguity to bring clarity and structure to complex situations.This role suits someone dependable and resilient - someone who can manage competing priorities calmly, maintain trusted relationships with customers and internal teams, and ensure that services are delivered smoothly, professionally, and in line with expectations.Role Requirements:Experience & Expertise - Minimum 3 years' experience in a Service Delivery Manager or Account Management role, ideally within a Managed Security Services environment. Confident managing multiple concurrent customer relationships, overseeing service health, and maintaining clear communication with internal teams and external stakeholders.Service Delivery & Coordination - Proven ability to oversee ongoing service relationships, track operational performance, manage escalations, and facilitate service review meetings. Skilled at working with SOC Analysts and Cyber Defence Analysts to ensure tickets, incidents, and follow-ups are handled efficiently and within SLA.Communication & Time Management - Outstanding written and verbal communication skills, with a clear and structured approach to customer updates, internal coordination, and documentation. Able to manage shifting priorities, keep engagements running smoothly, and maintain visibility across multiple accounts at once.Microsoft Security Knowledge - Broad familiarity with the Microsoft security domain and the ability to clearly articulate the value of Quorum’s managed security services to customers. While deep technical expertise is not required, a willingness to quickly absorb new information and follow technical delivery closely is essential.Process & Attention to Detail - Organised and process-minded, with a consistent approach to documentation, service tracking, and internal systems such as ConnectWise. Able to support internal process improvement and contribute to knowledge base development through structured insights and documentation.Stakeholder Engagement & Collaboration - Comfortable engaging with a wide range of internal and customer stakeholders. Able to build trust, manage expectations, and maintain strong relationships throughout the life of a service engagement.Professionalism & Integrity - Calm and rational under pressure, with a solutions-focused mindset. Committed to doing the right thing by our customers, supporting teammates, and maintaining the values of transparency, accountability, and professionalism that underpin how we operate at Quorum.What’s it like to work at QuorumThe customer service we’re known for all begins with an excellent culture. Quorum is built from the ground up with people who are hired first and foremost for their culture fit, empowering individuals to become a part of a strong, collaborative team that works from shared values.At Quorum, we believe in work/life balance and putting people first. We have built an inclusive team environment that celebrates freedom and flexibility, with an emphasis on providing opportunities for career progression, and exposure to cutting edge technologies.We're a social bunch that love to stay connected by having regular team and company social events. This focus on company culture is backed by our commitment to achieving our Great Place To Work accreditation for the past five years, consistently being voted in the top 12 workplaces in Australia.At Quorum, we embrace a hybrid working lifestyle and provide a range of associated benefits:We understand that a typical 9-5 work week doesn't suit everyone and offer a flexible model that supports true work/life balance. Our comprehensive 'Work From Anywhere' policy takes this flexibility to a whole new level; enabling Quorum employees the option to work overseas or interstate when required. We also cover the cost of your home internet and mobile, setting you up for success.For those days in the office when you want to connect with the team in person, we want to make the experience as awesome as possible:We are proud to have created a diverse and inclusive workplace where everyone can fully contribute their unique personality. We’re committed to organising regular events and social gatherings to maintain our vibrant team culture, and we have a fully stocked kitchen with a range of food, drinks and snacks, a range of games and amusements (did someone say pool table?), and our awesome free weekly team lunches!The health, development and wellbeing of our team is a key focus at Quorum:We provide a comprehensive range of associated benefits, like paid parental leave for primary and secondary caregivers, professional EAP counselling service, income and life insurance in the case of a personal accident at work, wellness program that offers partial reimbursement of health-related subscriptions (gym, yoga, etc), regular professional in-office massages, a huge range of paid professional training, certifications and development opportunities.These are just some of the benefits that we offer the Quorum Crew. You can view the full list on our website: https://quorumsystems.com.au/about-us/Our values are core to what we doKarma - At Quorum, we do what is right, alwaysTeamwork - We are a team, and we are passionate about what we doConsistent - The right approach delivers the right outcomeAuthenticity - We make our commitments carefully and then do what we say we willCulture - Be happy and never stop learningSeniority levelSeniority levelAssociateEmployment typeEmployment typeFull-timeJob functionJob functionConsulting, Information Technology, and Customer ServiceIndustriesInformation Technology & Services, IT Services and IT Consulting, and Business Consulting and ServicesReferrals increase your chances of interviewing at Quorum by 2xGet notified about new Service Project Manager jobs in Brisbane, Queensland, Australia.Technical Project Manager (Change Management)Brisbane, Queensland, Australia 1 week agoBrisbane, Queensland, Australia 4 days agoAssistant Project Manager - Defence Data PlatformsFortitude Valley, Queensland, Australia 2 weeks agoSenior Possessions and Delivery Sequencing ManagerBrisbane, Queensland, Australia 2 weeks agoSenior Possessions and Delivery Sequencing ManagerBrisbane, Queensland, Australia 2 weeks agoSenior Technical Project Manager - Cloud, Infrastructure & SecurityBrisbane, Queensland, Australia 3 weeks agoSenior Possessions and Delivery Sequencing ManagerBrisbane, Queensland, Australia 2 weeks agoFortitude Valley, Queensland, Australia 2 months agoBrisbane, Queensland, Australia 1 week agoBrisbane, Queensland, Australia 6 days agoElectrical and Instrumentation Project ManagerMurarrie, Queensland, Australia 5 days agoBrisbane, Queensland, Australia 6 days agoBrisbane, Queensland, Australia 1 week agoSouth Brisbane, Queensland, Australia 4 days agoBrisbane, Queensland, Australia 2 weeks agoCapalaba, Queensland, Australia 1 week agoSouth Brisbane, Queensland, Australia 1 week agoEast Brisbane, Queensland, Australia 1 week agoBrisbane, Queensland, Australia 4 days agoBrisbane, Queensland, Australia A$250,000.00-A$280,000.00 4 days agoBrisbane, Queensland, Australia 2 months agoBrisbane, Queensland, Australia 2 months agoBrisbane, Queensland, Australia 1 week agoBrisbane, Queensland, Australia A$240,000.00-A$260,000.00 2 weeks agoBrisbane, Queensland, Australia 1 week agoBrisbane, Queensland, Australia 1 week agoBrisbane, Queensland, Australia 1 week agoBrisbane, Queensland, Australia 3 weeks agoBrisbane, Queensland, Australia 1 week agoBrisbane, Queensland, Australia 2 weeks agoRuncorn, Queensland, Australia 3 weeks agoBrisbane, Queensland, Australia 1 day agoBrisbane, Queensland, Australia 1 week agoBrisbane, Queensland, Australia 1 week agoWe’re unlocking community knowledge in a new way. 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