Customer Success Opportunity Overview
Our organization seeks a driven Customer Success Specialist to play a pivotal part in supporting customers who utilize our Micromine software solutions.
Reporting to the Principal Consultant, key responsibilities will include:
* Analyzing customer data to identify trends and areas for improvement.
* Providing technical support to customers with active Micromine licenses.
* Documenting all support issues in our database.
* Escalating complex issues to other departments as required.
The ideal candidate will have a proven background in customer-facing roles and be eager to transition into the software industry.
Benefits of this Role:
* Opportunity to work with cutting-edge technology.
* Collaborative team environment.
* Potential for career growth and development.
Requirements:
* Proven track record in customer success or related field.
* Strong analytical and problem-solving skills.
* Excellent communication and interpersonal skills.