About the Hotel The Sebel Byron Bay your ideal home base whilst you explore Byron Bay. Accommodation located right in the heart of Byron Bay surrounded by vibrant cafes, restaurants and fashion boutiques with glorious Main Beach just 150 meters away from the beach is looking for new Front Office superstars to join our vibrant team
About the Opportunity
* Provide passionate, knowledgeable and friendly service to external and internal guests at all times
* Assist guests with all enquiries and complaints and provide accurate information to guests about Property facilities and features
* Check guests in and out of the Property accurately and in a timely manner
* Handle guest enquiries and provide information on local attractions - give directions as required
* Take reservations as required - Opera cloud and Accor experience preferred.
* Answer all telephone calls within three rings in a professional manner according to brand standard
* Record guest comments for the information of the Head of Department
* Ensure all guest details are fully updated to ensure Property information is correct
* Ensure a thorough and clear handover of information to Team Members on the following shift in order to ensure continuity of service
* Maintain the cleanliness and the presentation of the front desk at all times
* Communicate with Housekeeping to ensure relevant information is communicated between departments
About You
* Provide efficient service for guest registration and departure; maintain accurate guest accounts and provide accurate, helpful information.
* Maintain strict security procedures to ensure guest confidentiality and safety
* A can-do, responsible, and flexible approach to work with a strong work ethic
* A strong appreciation and compliance of workplace safety
What do we offer?
* Great team, benefits and perks
* Work as part of a great supportive team
* Grow and develop a multitude of skills
* Fun and rewarding work environment
* Career progression and growth opportunities with large hotel owner with national portfolio of hotels
This role affords great opportunity for development and progression throughout our portfolio of properties. If you think you meet the requirements detailed above and this role sounds right for you, APPLY NOW
Please be advised that only short-listed candidates will be contacted. Applicants must have appropriate work visa and must not have any restrictions to their entitlement to work.