This is a 6-month contract role that offers the chance to shape customer experiences at scale, working on complex, multi-channel services that support real-world outcomes.
Job Summary
We are seeking a skilled Service Experience Designer to join our high-impact design team. The successful candidate will create and maintain journey maps, personas, service blueprints and experience artefacts that communicate and improve service delivery.
* Create service design solutions that drive meaningful change across digital and non-digital touchpoints.
* Conduct user and stakeholder research to uncover insights and identify opportunities for improvement.
* Facilitate co-design workshops with internal teams, customers, and partners to generate and test ideas.
Responsibilities
The Service Experience Designer will be responsible for:
* Designing and prototyping service concepts to validate improvements through testing.
* Collaborating with UX, customer insights, digital delivery, and operational teams to bring design concepts through to execution.
* Helping evolve experience design standards and supporting design maturity across the organisation.
Requirements
To be successful in this role, you will need:
* 5+ years of experience in service or experience design roles within customer-focused or complex service environments.
* Deep capability in service mapping, prototyping, customer research, and systems thinking.
* Strong facilitation and storytelling skills, with the ability to engage diverse stakeholder groups and influence outcomes.
* Proficiency with Miro, Figma, Adobe XD or similar design and collaboration tools.
* Solid understanding of agile and iterative delivery environments.
About the Role
This role is ideal for a service designer who thrives in complex ecosystems and wants to deliver lasting, user-centred improvements.
What You'll Bring
The successful candidate will have:
* A deep understanding of human-centred design principles and practices.
* Excellent communication and collaboration skills.
* A strong portfolio showcasing your experience design work.
Salary: A$90.00/hr - A$120.00/hr
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