Role Overview
We are seeking a forward-thinking and community-driven professional to fill this key role.
Key Responsibilities
* Lead and support the implementation of technology-driven projects to optimize our Library Management System (LMS) and improve rostering tools and in-library tech.
* Collaborate with various teams to identify opportunities for service improvement using data, feedback, and evidence-based practices.
* Support innovation by helping assess, develop, and implement new tools, systems, and policies that address evolving community needs.
* Deliver high-quality library services and ensure seamless customer experiences.
About You
You should be a customer-focused professional with a passion for delivering excellent results. You should have strong communication skills, technical knowledge of LMS, and experience in customer service and areas such as collections, outreach, or digital engagement.
Benefits
* Achieve work-life balance.
* Enjoy great working conditions.
* Gain career growth and recognition.
* Benefit from generous leave provisions.
* Enjoy health, safety, and wellbeing.
* Experience a vibrant social culture.
Equal Opportunity Employer