ABOUT NETBALL QUEENSLAND
Netball Queensland (NQ) is the peak state sporting organisation responsible for the governance, development, promotion and administration of netball throughout Queensland.
We take seriously our position as custodians of netball in Queensland and prioritise our responsibility to promote inclusion, gender equality and diversity. We are committed to creating an accessible, supportive environment through transitioning diversity, equity and inclusion from a function to a practice.
Our Reconciliation Action Plan launched in April 2022 has formalised our commitment to reconciliation by embedding a framework to turn our intentions into practical, meaningful actions and outcomes.
At NQ our purpose is to enrich lives through netball, and we aspire to be the most played and supported sport in Queensland. Our Strategic Plan defines what 'winning' means for our organisation and outlines the choices that will make it happen and create value.
The incredible Nissan Arena is the home to our history-making Queensland Firebirds netball team as well as NQ's operations and delivery of community sport and major events.
At NQ our values and behaviours are important to our cultural identity and where we grow, play, inspire and lead our great game of netball.
As we strive for our Queensland Firebirds to be Queensland's favourite sporting team and work to build thriving netball communities, we know that we must assemble the right team. A career at NQ represents a unique opportunity to succeed in a high-performance environment while enjoying a flexible work culture and directly contributing to the sustainability of netball in Queensland.
THE OPPORTUNITY
Join Netball Queensland and build your career in sport. As the first point of contact for our vibrant netball community, you'll deliver exceptional service while keeping our office running smoothly. You'll provide operational and executive support to the CEO, Executive Leadership Team, and Head of People & Capability across a full spectrum of administrative and business functions.
This role is all about making things happen—coordinating day-to-day operations, streamlining processes, and contributing innovative ideas to improve how we work. Your professionalism, initiative, and "can do" attitude will ensure our members, athletes, staff, and partners experience the very best of Netball Queensland.
We're looking for someone with a solid administrative background and a positive approach. You'll thrive in a fast-paced, high-energy environment and play a key role in shaping both the customer and employee experience.
In return, you'll gain hands-on exposure to the inner workings of a leading sporting organisation, join an innovative and supportive team, and build a career in the sport industry while helping grow netball in Queensland.
While this is advertised as a full-time role, we're open to flexible part-time arrangements for the right candidate, including school-hour schedules or a Monday-to-Thursday week.
RESPONSIBILITIES
The Business Support Officer & Assistant to the CEO will be responsible for the following:
Reception and Telephone
* Welcome visitors to the Netball Queensland Office
* Attend to incoming calls and handle general enquiries and complaints.
* Triage general enquiries received via Netball Queensland's general email address; forwarding emails to appropriate staff member for reply when required.
Office Administration
* Ensure the receipt and processing of incoming and outgoing mail, including couriers.
* Monitor and order adequate office supplies including stationery, photocopier and kitchen and liaise with photocopier maintainer/support provider as required.
* Ensure the stationary office and other general office spaces are organised and tidy at all times.
* Assist in maintaining the presentation and security of the Netball Queensland office, ensuring a professional image is maintained at all times.
* Monitor the use of meeting rooms to ensure meeting hosts make bookings and leave the rooms clean and tidy including turning off all lights and air conditioning.
* Systems Champion for SharePoint (Intranet), including updates and innovations.
* Administration support for All Staff meetings and training, including catering and technology requirements.
* Management of staff and Queensland Firebirds milestones and recognition.
* Assisting Finance & Payroll Lead with the management and administration of the pool vehicles
* Maintain the FindMyCoworker spreadsheet
Office of the CEO Support
* Assist the CEO with diary management and scheduling of appointments.
* Load CEO Corporate payment receipts into accounting system.
* Coordinate booking travel, accommodation and car hire for CEO and board.
* Manage and triage the CEO email inbox and direct relevant emails to the CEO or NQ staff as required.
* Draft correspondence to stakeholders as required.
* Assist in the preparation and delivery of Executive functions such as the AGM, Board meetings etc.
* Assist with invitations and RSVP management for various Netball Queensland Events i.e. HSS Season Opening and Finals, 5th Quarter Event, Leaders Conference Presidents Reception, End of Year Thank You Event.
* Manage NQ corporate hospitality for Firebirds games (Champions Suite); coordinating guest lists and RSVPs, run sheets, theming, catering, AV, point of contact and liaison for VIP guests, event briefing to ELT and board and game day management.
* Assist the Office of the CEO with a variety of projects such as the Queensland Firebirds Alumni program.
* Logistics support for the Youth Advisory Group.
* Member of History and Traditions Advisory Group.
* Life Member Liaison, including quarterly Life Member morning teas.
General HR Administration and Support
* Work closely with the Head of People and Capability to deliver planned people initiatives that enhance employee performance, engagement and retention.
* Develop professional relationships across the organisation to build trust and establish credibility.
* Show initiative and attention to detail, discretion and confidentiality in relation to staff employment information and issues.
* Recruitment: Co-ordinate and work with the hiring manager and the Head of People and Capability to facilitate recruitment and selection
* Generate employment contracts for casual employees
* Onboarding: Prepare for new starter commencement and coordinate all administrative aspects of onboarding:
* Exits: Coordinate all administrative aspects of employee departures:
IT Operations & Equipment
* Update the IT Equipment Register and order IT equipment (laptops, monitors and docking stations) upon approval in accordance with budget and in consultation with the COO and Head of Finance.
* Liaise with Netball Queensland external IT support provider regarding IT onboarding and general office IT support requirements and requests.
* Complete onboarding and offboarding forms and lodge with external IT support provider to set-up/ disable accounts for new starters and departing employees.
* Circulate monthly reporting to the Executive Leadership Team from the IT provider regarding Cyber Awareness Training & Compliance.
Compliance
* Manage NQ Blue Card portal ensuring all employees have valid cards and notify employees when cards are due for renewal.
* Track and record first aid certification and arrange first aid training as required.
* Member of WH&S committee.
* Member of Information Change committee.
* Demonstrate and support a culture of diversity, equity and inclusion
Membership
* Work with the Membership and Ticketing Lead to coordinate all Life Member and Former Firebird Member renewals.
* Assist to respond to any inbound phone calls in relation to 2026 Memberships to ensure we respond and act on all incoming queries to the Membership line.
* Assist with the Firebirds membership inquiry inbox at high traffic times through renewal, Memberships on Sale, and season start periods.
* Manage and allocate ticketing requests for CEO guests and stakeholders.
ABOUT YOU
* The role requires the following qualifications and experiences:
2 – 5 years administration experience in a similar role in a fast paced and collaborative environment.
* Advanced understanding and application of Microsoft Office suite.
* Understanding and application of Canva, or equivalent graphic design tools.
* Strong interpersonal skills with the ability to foster trusting stakeholder relationships and a 'here to help' attitude.
* Exceptional organisational and time management skills, with high attention to detail.
* Responds effectively to direction, takes ownership of tasks, manages multiple tasks, prioritises workload, follows set procedures, sees tasks through to completion and works to a high standard.
WHY WORK FOR NETBALL QUEENSLAND?
To achieve our vision of becoming the most played and supported sport in Queensland, Netball Queensland must have the best and brightest team on and off the court. As an employee at Netball Queensland your rewards will be:
* Culture: a high-performance culture defined by NQ's values and accepted behaviours and norms.
* Flexibility: a hybrid work model that recognises the benefits of working in the office and working remotely.
* Family: 18 weeks paid primary carer leave and 4 weeks paid secondary carer leave
* Wellness: access to employee assistance programs and a fully equipped high-performance gym
* Growth: professional development opportunities and a strong commitment to support your career growth
* Reward and Recognition: remuneration reviewed annually in line with our performance review and career discussion process, regular feedback provided and wins celebrated
* Facilities: modern office facilities in Nissan Arena
* Location: easily accessible location with onsite parking and public transport
* Benefits: tickets to events at Nissan Arena and sponsor discounts
* Social: social committee who organise quarterly all-team events
And above all, the opportunity to directly impact our great game of netball and ensure its sustainability for generations to come
HOW TO APPLY
To be considered for this role your application should include:
* A letter of introduction of no more than 2 pages that that addresses the key areas of responsibility and demonstrates your relevant experience.
* An accompanying resume
IMPORTANT INFORMATION
Blue Card
As an organisation we are committed to protecting children and young people from harm. It is essential that anyone employed at NQ understand their responsibility in relation to child safety. We require that all applicants hold a Working with Children (Blue) Card or be able to obtain one as soon as possible and before commencing employment with NQ.
Diversity and Inclusion
Netball Queensland recognises that diversity and inclusion are drivers of success and prioritises creating a workplace where all individuals have fair opportunities to thrive and contribute. We welcome applications from individuals of all backgrounds including, but not limited to, those from the Aboriginal and Torres Strait Islander, Culturally and Linguistically Diverse and LGBTIQ communities.
Hours of Work
The sport industry operates outside of traditional business hours, including weekends. To succeed in this role, you must be willing and able to work when and where sport is happening. We have a flexible approach to ensuring our people can balance their family life and personal commitments alongside the demands of the industry.