ABOUT US
At Custom Fleet we've been using our smarts to make the complex simple for over 40 years. It's the driving force that continues to make us the fleet and leasing leader in Australia and New Zealand today.
When you join the Custom Fleet family, you're joining a business that is Going Places. With Us, what you do and who you are matter. Being part of our diverse crew means you'll feel welcome, empowered, and have lots of fun celebrating our success (and that sure does feel good). We are a crew of accountable go-getters on a journey of continuous improvement – we collaborate and support each other, working hard to win for our customers, for our business, and for each other. Whilst winning isn't everything, we are proud of our success and love it when we reach the #1 spot.
ABOUT THE ROLE
The Remarketing Controller, Operations is a pivotal role within our Remarketing function. You will oversee the End‑of‑Lease (EOL) inspection process in line with the Fair Wear and Tear (FW&T) guidelines, while managing all aspects of transport logistics, including bookings, tracking, invoicing and payments.
You will play a key role in ensuring our remarketing operations are timely, accurate, cost‑effective, profitable and aligned to customer experience expectations. The role also supports the effective management of all remarketing service activities, working closely with internal teams and partners to maintain high standards and meet departmental KPIs.
The ideal candidate will have previous experience as a Service Advisor, Insurance Assessor, Mechanical Technician, or in a panel shop quoting / repair; Heavy commercial vehicle is highly desirable but not essential.
Essential
* Schedule, coordinate and track all vehicle returns to ensure assets are transported/returned to disposal yards with minimal delay.
* Book, track and process invoicing of all transport movements for both in‑life and end‑of‑lease assets.
* Manage the EOL vehicle inspection process whilst ensuring validated FW&T charges are accurately applied in line with procedures.
* Address and resolve all inquiries or disputes promptly and professionally to maintain service integrity and customer satisfaction.
* Coordinate and manage vehicle reconditioning and repairs, ensuring timely delivery and clear understanding of cost‑benefit impacts.
* Facilitate and track all administrative deliverables across the remarketing area, including Driver Purchase, Next Lease, Storage and related services.
* Conduct thorough auditing and payment of all invoices, ensuring costs align with contractual terms and supplier agreements.
Other
* Collaborate effectively with cross‑functional teams including Sales, Account Management, FPS, Terminations, Finance, Risk and Accident Management.
* Build and maintain strong internal networks to support cross‑functional initiatives.
* Share and implement best practices with department counterparts.
* Work closely with external partners to drive continuous process improvement.
* Represent Custom Fleet with professionalism, integrity and accountability in all interactions.
Education & Experience
Essential
* 3+ years' experience in Fleet Management, Leasing, Finance or the Motor Industry.
* Motor vehicle experience, including trade qualifications.
* Technical experience as a vehicle technician, panel repair specialist, or service centre professional.
Other
* Experience working with Heavy Commercial, Plant & Equipment, or related asset classes.
* Experience in wholesale, auction, or remarketing of motor vehicles.
ABOUT YOU
To be successful in securing a role with our crew it's likely you'll come with experience one or more of the following areas:
Essential
* Strong collaboration skills; works effectively across teams to deliver seamless customer outcomes.
* Able to read and adapt to audience needs and adjusting communication style appropriately.
* High attention to detail with strong accuracy and efficiency in completing work.
* Ability to manage and prioritise multiple tasks in a fast‑paced, dynamic environment.
* Excellent time‑management skills with the ability to allocate time effectively.
* Confident presenter with excellent internal and external communication capabilities.
* Proficiency across Microsoft Office, including Word, Excel and PowerPoint.
* Strong relationship‑building skills at all business levels based on trust and transparency.
* Strong problem‑solving capability, resilience and a customer‑centric mindset.
* Strong process orientation, able to manage multiple process steps and stakeholders effectively.
* Proven ability to maintain positive, productive relationships with internal and external stakeholders.
Other
* Deep understanding of the motor industry.
* Demonstrated operational excellence and accountability in driving process improvement.
* Flexibility to handle multiple, complex demands.
ABOUT YOU
You are a people‑person with a commercial edge. You enjoy building strong relationships, solving problems and finding opportunities where others see obstacles. You are organised, proactive and thrive in a fast‑paced B2B environment where no two days look the same.
Essential:
* Proven experience delivering excellent customer service in a B2B environment.
* Strong account management skills with a focus on customer retention and growth.
* Ability to juggle multiple priorities in a fast‑moving, deadline‑driven environment.
* High attention to detail with a commitment to accuracy and quality.
* Strong problem‑solving ability, resilience and a customer‑first mindset.
* Process‑oriented with the ability to manage multiple steps and stakeholders.
* A collaborative team player who builds trusted relationships across the business.
* Proficiency in Microsoft Word, Excel and PowerPoint.
Other
* High energy, positive attitude and a desire to make things better.
* Comfortable sharing ideas and contributing to innovation and system improvements.
* Able to adapt communication style to suit different customers and stakeholders.
FOR YOU
We offer industry leading 'Custom Perks' including:
* Annual performance bonus
* Take 5 program - potential to earn an extra week of annual leave
* Gender-neutral Parental Leave - 12 weeks paid entitlement
* Company funded social events
* Dress for your day policy
* Employee discounts
* Intersection - our Diversity Network
* Ongoing investment in your growth including access to our digital learning platform - Degreed
* Reward and recognition programs
* Volunteer and community engagement opportunities
* Wellbeing leave
HOW TO APPLY
Please submit your resume and cover letter by clicking 'Apply Now'.
At Custom Fleet we are committed to growing a team made up of diverse people, skills, and experiences. We encourage applications from all backgrounds, communities, and industries.
OUR DIVERSE CREW
Research shows that women and people of diverse backgrounds are less likely to apply for roles if they don't meet every qualification. If after reading this, you're not sure you tick every single criteria box, but have the passion to get behind our Ways of Working, we think you should click that apply button anyway. We're passionate about building a diverse and inclusive team, and love hearing from people like you If you have a disability that requires support including an alternate job ad format, interview arrangements or adjustments, please let us know by emailing our recruitment team at or call our Customer Service Team on they will take your details and arrange for a return call from a member of the Talent Team.
Unlawful Conduct Commitment
Custom Fleet is dedicated to maintaining a culture of respect where there is zero-tolerance of any form of discrimination, harassment, and victimisation. We are committed to eliminating unlawful conduct in the workplace and uphold the highest standards of ethical behaviour and compliance with applicable laws and regulations.
Our careers team and hiring leaders kindly request no unsolicited resumes or approaches from recruitment agencies. Custom Fleet is not responsible for any fees related to unsolicited resumes.