Audika is part of Demant, a world-leading hearing healthcare group that offers solutions and services to help people with hearing loss. The group employs more than 22,000 staff across over 30 countries and distributes hearing healthcare and intelligent audio solutions to more than 130 countries.
In Australia, Audika operates over 350 clinics providing hearing services to our valued clients. We aim to prioritize hearing care on the healthcare agenda and improve the quality of life for individuals with hearing loss.
Role Overview
We are seeking a passionate customer service professional to join us as a full-time Clinic Coordinator. This role is essential in each clinic, contributing to performance and customer experience.
This role involves collaborating with Clinicians and Hearing Technicians to deliver quality hearing health outcomes. You will learn about our products, services, competitive advantages, and government funding programs. With this knowledge, skills, and tools, you will implement tailored sales strategies to ensure clients receive the best solutions.
Responsibilities
* Collaborate with Clinicians and Hearing Technicians to deliver quality hearing health outcomes.
* Learn about our products, services, competitive advantages, and government funding programs.
* Implement tailored sales strategies to ensure clients receive the best solutions.
You'll be successful if you have:
* Previous sales and customer service experience in retail, hearing care services, pharmacy, or allied health.
* Experience working with an older demographic is preferred.
* Strong interpersonal communication skills and empathy for clients on their hearing journey.
* Higher School Certificate (HSC) or TAFE Qualification.
What's in it for you:
* Permanent full-time role within a global organization.
* Performance-based incentives.
* Supportive hearing care team.
* Opportunities for professional development, clear career progression, and training.
* MyRewards program offering discounts at over 300 retailers and services across Australia.
* Online Wellbeing Centre with activities, workouts, meditations, and advice on nutrition and finances.
* Employee Assistance Program.
* Birthday and Christmas gifts.
About Us
Audika values diversity and inclusion, fostering a culture that respects all employees. We are a team dedicated to bringing sound to life and connecting clients through our hearing products.
We create trust, we develop innovative solutions, and we approach everything with a can-do attitude. Our values guide us in creating a supportive environment where everyone can thrive.