We're looking for a Digital Account Manager to join our team.
Why work at Dux?
Dux is a values-driven company based in Perth, dedicated to making a positive global impact.
We collaborate with organisations that share our commitment to people and the planet, particularly in sectors such as healthcare, education, environmental protection, and not-for-profits.
Our passion lies in partnering with any organisation striving to do good in the world.
We love what we do and it shows. We don't want to take on the world. We just want to use our skills to make it a better place.
Learn a little more about us here:
About the role
Dux seeks a professional who possesses both the seasoned Project Management abilities and the client-facing strengths of an Account Manager.
You'll be using your Project Management skills to provide value, structure and outcomes, and you'll be using your Account Management skills to build relationships and help grow partnerships.
Core role activities include:
* Cultivate and maintain long-term client relationships through consistent communication.
* Collaborate with clients to develop and achieve their strategic goals.
* Proactively manage client expectations and efficiently resolve any issues.
* Identify opportunities for improvements and new features across client platforms.
* Provide effective problem-solving and solution-oriented approaches.
* Drive client projects and digital roadmaps.
* Monitor project progress against budget and timeline
* Design and implement efficient, scalable project management workflows and processes.
* Lead project meetings and regular Work In Progress (WIP) sessions, ensuring timely follow-up on action items and deadlines.
* Uphold internal and client processes consistently.
* Manage competing internal and external priorities effectively.
Competencies:
* Maintain a high level of client satisfaction (KPI).
* Demonstrate strong organisational skills and high attention to detail.
* Ensure timely responses and actions to all client requests.
* Possess an understanding of driving web projects for clients, with WordPress knowledge being a bonus.
* Understand how to manage marketing clients, with Meta, Google, and LinkedIn knowledge being a bonus.
* Promote a collaborative internal culture.
Experience Required:
* 3+ years of experience within a digital marketing/web development agency
* An understanding of core business objectives/acumen
* This role will be suited to someone who has implemented Google and Meta campaigns and understands campaign objectives
* A solid understanding of SEO and Content Strategies
* A strong understanding of the digital project lifecycle, beyond marketing, including strategy, user experience, UI design, production and project management processes
Important:
In your cover letter, please detail your experience in a digital agency and how you have managed clients in the past.
This is an in-house position. We are not looking to outsource or work with third party agencies for this role.