Organization
Hyatt Place Melbourne, Caribbean Park
Summary
Provide courteous, professional, and efficient service consistent with hotel policies to maximize guest satisfaction. Be flexible and able to work across the Rooms division sub-departments or other departments as assigned.
Responsibilities
Deliver personalized service and respond promptly to guest needs.
Report complaints to supervisors and ensure timely follow-up.
Ensure proper handover of pending issues to the next shift.
Promote hotel services, facilities, and upselling techniques.
Balance cash report and remittance at shift end, perform opening/closing procedures, and coordinate rebates and vouchers with the Assistant Manager – Front Office.
Manage room allocation and follow up on guest special requirements.
Maintain regular contact with long-stay and suite guests to enhance their experience.
Maintain high grooming and hygiene standards, foster a good rapport with colleagues, and support supervisors and team.
Qualifications
Relevant degree or diploma in Hospitality or Tourism Management.
Minimum 2 years of hotel operations experience.
Strong customer service, communication, and interpersonal skills.
Ability to build relationships and create lasting positive memories for guests.
Seniority level
Entry level
Employment type
Full-time
Job function
Management and Manufacturing
Industries
Hospitality
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