Client Relationship Manager – Live Events
Melbourne, VIC
ABOUT US
Melbourne Park is an iconic, multi-venue, world-renowned precinct that delivers hundreds of diverse sport, entertainment, and community events each year, including one of only four tennis Grand Slams in the world - the Australian Open. Melbourne Park includes Rod Laver Arena, John Cain Arena, Margaret Court Arena, AAMI Park and CENTREPIECE.
ABOUT THE JOB
We are seeking a skilled, relationship-driven Client Relationship Manager to act as the primary point of contact for hirers before, during and after their events at Melbourne Park's arenas and stadium.
Reporting to the Head of Commercial Development, this role is critical in supporting clients through the contracting phase, ensuring a seamless transition into event delivery, and maintaining exceptional and consistent client experiences across all venues.
Key Responsibilities
* Develop and maintain strong, long-term relationships with hirers and internal stakeholders.
* Provide accurate, timely advice, reporting and information to both internal and external stakeholders.
* Draft contract templates and supporting documentation, ensuring clarity and reducing ambiguity.
* Oversee the contract lifecycle with exceptional attention to detail.
* Manage venue availability, event pencilling, new hirer vetting, security deposit processes and transition to operational teams.
* Collate and deliver pre-event estimates, ensuring accuracy and timely distribution.
* Support Marketing and Communications team with promotional opportunities to drive ticket sales.
* Problem-solve client issues efficiently and professionally throughout the event lifecycle.
* Conduct post-event debriefs and gather insights for continuous improvement.
* Maintain thorough knowledge of Melbourne Park systems, including Momentus, ensuring accurate scheduling and documentation.
* Analyse client and event feedback to identify trends, risks and improvement opportunities.
ABOUT YOU
You are a proactive and client-focused relationship manager who thrives in fast-paced environments with competing priorities. You are confident managing contracting processes, communicating clearly with a wide range of stakeholders, and ensuring a smooth handover to event delivery teams. You bring a customer-first mindset, strong commercial acumen, and a passion for delivering exceptional event experiences.
You have
* Exceptional written and verbal communication skills with high attention to detail.
* Excellent organisational skills and the ability to manage multiple priorities concurrently.
* Strong initiative, interpersonal skills and the ability to build trust with diverse stakeholders.
* Proven problem-solving capability and a customer-centric mindset.
* Experience working in high-pressure environments with tight deadlines.
* Experience in relationship management, account management or similar client-facing roles.
* Demonstrated experience managing contracts throughout their full lifecycle.
* Technical capability in CRM systems and strong proficiency with Microsoft Office; experience with online booking systems such as Momentus is highly regarded.
* Tertiary qualification in business, event management or project management and evidence of ongoing professional development.
Advantageous but not essential:
* Experience in large-scale events, venue operations or commercial contracting environments.
WHAT WE OFFER
To deliver world-class events with world-class customer experiences - for every person, every event, every time - we believe in fostering working environments that support our staff to thrive both personally and professionally.
* Hybrid working arrangements to help you balance work and home responsibilities
* Leadership coaching and development available for all team leaders
* Generous paid Family & Carers leave scheme, including a staggered return to work plan and check-in days
* Free 24/7 safety, wellbeing & medical support for employees and families through our holistic care platform, Sonder
* Access to free event tickets through team member ticketing programs, Tickets 2 U and Mystery Guest
* Free onsite parking
* Ongoing cultural awareness and inclusion education
If you want your next professional experience to help you master new skills, build meaningful relationships, and contribute to unforgettable events on a 42-hectare precinct in the heart of Melbourne, apply now - we can't wait to meet you!
You will receive an update on your application, whether you are successful or unsuccessful, via phone or email.
Melbourne Park is an equal opportunity employer, and we want to ensure everyone can apply for this role. If you require any reasonable adjustments in order to participate in the recruitment process and/or to perform the essential functions of this role, you can contact the team at peopleandculture@mopt.vic.gov.au. There will also be opportunities to discuss adjustments during the phone screen & interview process if shortlisted.
Please note successful applicants will be required to undertake a pre-employment screening. This includes, but is not limited to, a National Police Check and Working with Children Check. Melbourne Park may withdraw an employment offer in the event of an unsatisfactory screening result.
Please note Melbourne Park operates a direct sourcing model, so we ask that agencies do not get in touch regarding this vacancy.
Melbourne Park values the privacy of every individual's personal information and is committed to protecting personal information. Your personal information is handled in accordance with the Privacy and Data Protection Act 2014 (Vic).
For all enquiries regarding this role, contact careers@mopt.vic.gov.au. While we truly value your interest in our opportunities, please note that our recruiters may not be able to respond to individual LinkedIn messages.
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