Quality Assurance Specialist
In this role, you will develop an understanding of regulatory and compliance issues within the Long Tail business, reducing potential negative impacts on the organisation.
You will be responsible for monitoring performance and adherence to our internal processes and regulatory requirements. This will involve completing reviews to support the quality management framework, including relevant Business Plans and the Personal Injury claims strategy.
The successful candidate will support our Management Team to identify and manage risk issues and incidents within timeframes, escalating when necessary. They will also contribute to action plans from internal audits and quality management reviews and provide feedback on business trends, training gaps, and maintaining high performance with a focus on customer centricity.
This role requires the ability to work effectively with our Regulators by participating in self-assessments and providing support during on- or off-site audits. You will respond to audit results and provide support to the business where improvement plans may be required.
The ideal candidate will have demonstrated experience in a Personal Injury claims management environment with an understanding of the key phases of the claim's lifecycle combined with the ability to support the business and stakeholders on decisions or directions.
A key aspect of this role is to partner and collaborate effectively with stakeholders to establish strong professional relationships and influence outcomes. The successful candidate will pay high attention to details by completing tasks with thoroughness and accuracy and can identify errors and inconsistencies within information quickly.
Key Responsibilities:
* Developing an understanding of regulatory and compliance issues within the Long Tail business.
* Monitoring performance and adherence to internal processes and regulatory requirements.
* Supporting the Management Team to identify and manage risk issues and incidents.
* Contributing to action plans from internal audits and quality management reviews.
* Working with our Regulators to participate in self-assessments and provide support during audits.
Requirements:
* Demonstrated experience in a Personal Injury claims management environment.
* Ability to work effectively with stakeholders to establish strong professional relationships.
* High attention to detail and ability to identify errors and inconsistencies within information.
Benefits:
* Inclusive Culture: Join a supportive, open-minded team focused on customer outcomes.
* Flexible Work-Life Balance: Enjoy flexible and remote work options and workplace adjustments.
* Career Development: Access mentoring, development and global mobility opportunities for growth and success.
* Financial and Well-being Perks: Enjoy discounts on Allianz products, retail, tech, and travel, plus financial wellness initiatives.
About Our Culture:
We care about everything that makes you, you. We believe in an equitable workplace that celebrates diversity and inclusion, where people of all genders, ages, religions, sexual orientations and abilities are not only welcomed but valued for the perspectives and talents they bring to work.