Job Overview
The Customer Banking Specialist Relief role is pivotal in delivering exceptional banking experiences to customers. This position requires collaboration with colleagues to provide outstanding service and achieve excellent customer outcomes.
Main Responsibilities:
* Engage in in-depth conversations with customers about their overall banking needs, encompassing home loans, business banking, and financial guidance.
* Support customers with inquiries, account maintenance, and credit product application processing.
* Conduct Financial Health Checks to assess customers' financial situations and identify potential changes.
* Educate and demonstrate in-branch technology and digital banking options to customers.
* Solve problems effectively while championing processes, procedures, and a risk-aware culture.
Necessary Skills and Qualifications:
* Experience in delivering top-notch customer service, preferably in the financial sector or retail industry.
* Excellent communication skills and the ability to clearly explain complex financial concepts.
* The capacity to ask questions, find solutions, act with integrity, and prioritize customer satisfaction.
* Ability to thrive in a fast-paced, commercially driven environment.
* A genuine interest in building a career with our organization.
Key Requirements:
1. Strong analytical and problem-solving skills.
2. Ability to work independently and as part of a team.
3. Adaptability and flexibility in a dynamic work environment.
4. Continuous learning and professional development.
5. A customer-centric approach and commitment to excellence.