Kardex Adelaide, South Australia, AustraliaField Service Manager, South AustraliaKardex Adelaide, South Australia, Australia6 days ago Be among the first 25 applicantsKardex VCA Pty Ltd is seeking a motivated self-starter to join our Australia and New Zealand Life Cycle Service Team in the role of Field Support Engineer, which will be remotely based in Adelaide. This is a Full Time Position, which reports to the Director Life Cycle Service, Australia.PURPOSE OF THE ROLEAs Field Service Engineer, this role is responsible for the entire range of on site and/or remote services for mechanics, mechatronics and controls such as servicing, troubleshooting including interfaced to connected other equipment, controls software update and modification services. He/she also serves as a brand ambassador by replicating the core values of Kardex in every interaction with customers and colleagues.JOB RESPONSIBILITIESService requests:Install, commission and service Kardex Automated Storage and Retrieval Systems.Provide an excellent level of customer service in accordance with established policy.Deliver basic levels of customer product training.Communicate effectively with Customers and the line management at prescribed intervals.Accurately report on a visit-by-visit basis via appropriate documentation/call tracker in a timely manner.Respond to customer service requests as directed by the line management.Work with minimum supervision, maintaining appropriate communication at all times.Aid and assist fellow workers as and when required.Problem ResolutionDeal with all aspects of machine/unit performance and achieve a high level of first time fix without the excessive use of parts.Provide first and second line trouble shooting and removal of root cause of faults.Escalate more complex/unusual issues to the appropriate individual/team ensuring that issue is resolved as efficiently as possible and in accordance with company policy and precedent.Make contributions to the ongoing development of the team and overall service performance.Quality/Health & Safety:Ensure that all personal PPE is maintained as required and inspected at required intervals.Work within agreed quality and health and safety standards.Ensure data is managed and provided accurately.Achieve a high first time fix rate and minimum recalls with the most cost effective use of labour time and parts.REQUIREMENTSEducation: Diploma/Degree in Electrical/Mechanical/Electrical Engineering or related Technical Studies.Work Experience:Minimum 7-10 years of experience with last 5 years in field Service, handling high Capex nature equipment.Possess good knowledge in warehouse automation, both application and processes, including software systems. Understands application of ASRS, Automation, Robotics, AGV, AMR, VLM and/or conveyor systems in the end-users’ warehousing environment.Have good commercial acumen, able to interact with customer on business contract and modernisation. A trusted Advisor nature.Skills: Working knowledge in Electrical and IT networking, comfortable with computers and software.Physical requirement: Fit for heavy lifting taskLanguage: English – fluent (both spoken and written).Travel: High, in country. Possess a Car and Driver's licence.Behaviours required to perform this role:Able to extract diagnostic data in order to ascertain root cause of reported fault.Logical and forward thinking when carrying out Routine Maintenance.Logical approach to fault analysis/problems.Able to follow laid down procedures and policies.Able to evaluate situations and respond appropriately.Self-motivated, self-disciplined and maintain positive attitude.Able to cope with varying levels of stress and pressure.Able to make decisions/judgements.Able to work beyond working hours if required (on weekends and public holidays).Other skills/competences/qualifications:Service-minded.Customer oriented.Structured, independent and self-organized.Communicative.Flexible and accommodating.Interpersonal skills.Personal effectiveness.Seniority levelSeniority levelMid-Senior levelEmployment typeEmployment typeFull-timeJob functionJob functionCustomer Service and EngineeringIndustriesAutomation Machinery ManufacturingReferrals increase your chances of interviewing at Kardex by 2xSign in to set job alerts for “Service Manager” roles.Adelaide, South Australia, Australia 1 month agoAdelaide, South Australia, Australia A$120,000.00-A$130,000.00 1 week agoAdelaide, South Australia, Australia 5 days agoAdelaide, South Australia, Australia 6 days agoAdelaide, South Australia, Australia 2 years agoMile End, South Australia, Australia 3 months agoHallett Cove, South Australia, Australia 1 month agoAdelaide, South Australia, Australia 1 week agoDavoren Park, South Australia, Australia 3 months agoAdelaide, South Australia, Australia 1 month agoTechnical Services Manager (M/W) Club Med ResortAdelaide, South Australia, Australia 4 days agoAdelaide, South Australia, Australia 2 weeks agoSki Service Manager (M/W) Club Med ResortAdelaide, South Australia, Australia 4 days agoMile End, South Australia, Australia 1 year ago2025 Graduate Ops Shift Manager, OperationsAdelaide, South Australia, Australia 1 week agoAdelaide, South Australia, Australia 1 month agoSalisbury North, South Australia, Australia 8 months agoAdelaide, South Australia, Australia 5 months agoOaklands Park, South Australia, Australia 1 week agoAdelaide, South Australia, Australia 4 days agoMorphett Vale, South Australia, Australia 1 year agoOperations Shift Manager, Amazon LogisticsCavan, South Australia, Australia 2 weeks agoAdelaide, South Australia, Australia 2 weeks agoOperations Shift Manager, Amazon LogisticsAssistant Operations Manager (Expression of Interest)Adelaide, South Australia, Australia A$65,000.00-A$70,000.00 1 week agoAdelaide, South Australia, Australia 2 weeks agoAdelaide, South Australia, Australia 2 months agoAdelaide, South Australia, Australia 4 weeks agoAdelaide, South Australia, Australia 1 month agoAdelaide, South Australia, Australia 2 weeks agoAdelaide, South Australia, Australia 1 month agoAdelaide, South Australia, Australia 1 week agoAdelaide, South Australia, Australia 1 day agoAdelaide Airport, South Australia, Australia 1 day agoWe’re unlocking community knowledge in a new way. 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