* Location 120-124 Pacific Highway,Waitara, NSW, 2077,Australia
Contact information
* Contact Name Matthew Coulton
* Contact Phone careers@autosportsgroup.com.au
* Contact Email careers@autosportsgroup.com.au
Description
About Us
Autosports Group (ASG) is a leading, publicly listed automotive retail group representing some of the world's most prestigious and luxury automotive brands. With over 3,000 employees across more than 100 dealerships throughout Australia and New Zealand, ASG continues to grow through a commitment to performance, innovation, and exceptional customer experiences.
At ASG, our purpose is to drive endless possibilities for our customers, employees, shareholders, and brand partners. Our values—Strive for Excellence, Care, The Village, and Lead Change—guide everything we do. We are committed to building a diverse and inclusive workplace and welcome applicants from all backgrounds.
Mercedes-Benz Hornsby proudly holds Circle of Excellence recognition — one of the highest distinctions awarded by Mercedes-Benz to dealerships that consistently deliver outstanding customer experience, operational excellence, and brand representation. We are also in an exciting phase of growth, with a brand new state-of-the-art Service facility currently in development on site, due for completion in 2026–2027.
About the Role
We are seeking an experienced and driven Service Manager to lead Aftersales operations at Mercedes-Benz Hornsby. This is a rare opportunity to take the helm of a high-profile, award‐recognised department at a pivotal moment — with a brand new facility on the horizon and a strong, established team behind you.
This senior leadership role is responsible for the overall performance of the Service Department. You will set the standard for operational excellence, inspire a high‐performing team, and deliver the premium customer experience that Mercedes‐Benz and our Circle of Excellence status demand.
Key Responsibilities
In this role, you will:
* Lead and manage all aspects of the Service Department, including daily operations, workflow, and team performance
* Drive customer satisfaction outcomes, ensuring a premium end‐to‐end Mercedes‐Benz service experience
* Monitor and improve departmental performance across key metrics including labour sales, productivity, efficiency, and CSI
* Develop, coach and mentor Service Advisors, Technicians, and support staff
* Ensure compliance with Mercedes‐Benz manufacturer standards, workplace safety requirements, and company processes
* Work collaboratively with senior leadership and other departments to achieve overall business objectives
* Identify opportunities to improve processes, profitability, and customer retention
* Play a key role in the planning and transition into our brand new Service facility, helping to shape the department's future direction
About You
To be successful in this role, you will have:
* Proven experience in a Service Manager or senior Aftersales leadership role within a franchised dealership — luxury or prestige brand experience highly regarded
* Strong leadership capability with a track record of building and developing high‐performing teams
* High‐level commercial acumen with the ability to manage budgets, drive revenue, and control costs
* A strong understanding of workshop operations, productivity, and efficiency drivers
* Excellent communication skills, both written and verbal, with the ability to influence at all levels
* A continuous improvement mindset with the ability to implement process enhancements
* Solid IT and systems capability across dealership platforms
* A current and valid driver's licence
What We Can Offer You
* Competitive remuneration package, including performance‐based incentives
* Fully maintained company car, including fuel and tolls
* The opportunity to lead a Circle of Excellence‐recognised Service Department and shape its future in a brand new facility
* Career growth opportunities within a large, progressive automotive group
* Ongoing training and development, including Mercedes‐Benz factory programs and leadership development
* Access to exclusive employee vehicle offers across our brand portfolio
* Paid parental leave to support you and your family
* Exclusive retail benefits with major partners including Samsung, Commonwealth Bank and Caffé Molinari, plus discounted private health insurance with HCF and access to Fitness Passport
* Employee Assistance Program (EAP) for personal and professional support
* A supportive, high‐performing team environment with regular team engagement activities
Additional Information
Applications will be reviewed as they are received, so we encourage you to apply early.
Successful applicants will be required to complete pre‐employment checks, including reference and background checks, and must hold appropriate working rights in Australia.
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