Customer Experience Leader
Bellway seeks an experienced professional to lead their customer care team.
* Enhance customer satisfaction through process improvements, employee engagement and relationship building with stakeholders.
This role involves collaborating with various departments to resolve issues efficiently. Ideal candidates have prior experience in managing large-scale teams within the housing sector. The ideal candidate will be a highly motivated individual who is passionate about delivering exceptional customer service and ensuring the success of our customers.
Key Responsibilities:
• Develop and implement effective strategies to improve overall customer satisfaction.
• Lead cross-functional teams to achieve business objectives and drive results-oriented performance improvement initiatives.
• Foster strong relationships with internal partners, including Sales, Marketing, Customer Service Operations Teams, etc., driving alignment on key initiatives while promoting open communication channels across all levels of the organization.
----------------------------------- Required Skills & Qualifications:
Required Skills & Qualifications
We are seeking individuals with significant experience working in similar roles along side possession of excellent leadership skills
group Skills required include：
sigificant industry expertise in relation
to client & prospect servicing,