Senior solutions designer
Clerk Grade – 9/10
Salary - $129,464 - $142,665 base plus super
Employment : Temporary Full Time opportunity for 12 months.
Location flexible across Revenue NSW offices with hybrid working (Parramatta, Lithgow, Gosford, Maitland, Wollongong)
About The team
Join a dynamic team at the forefront of an exciting digital transformation program aimed at modernising core systems, enhancing customer experiences, and streamlining business processes. This role provides the chance to use modern technology and innovative solutions to effect change across the organisation.
You'll play a key part in shaping the future of digital services and contributing to impactful projects that make a difference to NSW customers. implementation and review of large and complex projects and applications. These applications will be of various sizes and will cover web, mobile and back-office systems.
Primary purpose of the role
Responsible for the design and communication of solution vision through the design, development and execution of integrated architecture that aligns to the Enterprise Architecture plan and meets the current and future needs of the business. The role provides comprehensive guidance on the development of, and modifications to, solution components to ensure they take account of relevant architectures, strategies, polices, standards and practices (including security) and those existing and planned solution components remain compatible.
Key responsibilities of the role will include:
* Review, interpret and translate business requirements, user stories and BRS into fit‐for‐purpose solution designs that align with customer expectations, digital strategy and enterprise architecture.
* Collaborate with business stakeholders, architects and technical specialists to define end‐to‐end solutions encompassing technology, data, integration, process and operating model impacts.
* Align solutions with Revenue's digital strategy and target state architectures.
* Provide technical solutions across domains like cloud, integration, data, security, and other digital platforms
* Define and design technology solutions that enable the business to meet strategic and operational objectives, considering both current and future digital capabilities.
* Provide input into the strategic direction of technology investments, contributing to enterprise architecture roadmaps and maximising return on investment.
* Ensure solution designs comply with enterprise standards, security, privacy, accessibility and regulatory requirements.
* Support project delivery from inception through business case development, detailed design, delivery and operational handover, ensuring solutions are implemented as designed and within agreed timeframes.
* Produce and maintain solution design artefacts, including high‐level and detailed designs, options analysis and design decisions.
* Participate in governance and assurance activities, including architecture and design reviews, to support informed decision‐making.
* Support operational readiness, transition to BAU, and continuous improvement of systems and services.
Key Challenges
* Identifying and managing complex system, infrastructure and project interdependencies while balancing competing priorities to ensure delivery milestones are met without compromising service continuity or architectural integrity.
* Assessing emerging and evolving technologies to determine their relevance and potential impacts, including risks and opportunities, on business enablement, cost, performance, security and sustainability, while maintaining stability of critical services.
* Managing complex and sensitive consultations and negotiations with a broad range of stakeholders, including business, technical and external parties, within agreed timeframes, given differing expectations, priorities and levels of technical understanding.
* Navigating legacy systems and technical debt while designing future‐state solutions that support long‐term strategic objectives.
* Ensuring solutions are designed with operational readiness and change adoption in mind, particularly where impacts span multiple business units or services.
What we need from you
An up-to-date CV and a brief cover letter outlining how your skills and experience are aligned to the role.
About Revenue NSW
Revenue NSW is the state's principal revenue management agency. We are part of the Department of Customer Service. Our purpose is to contribute to a prosperous, safe, and fair society by collecting revenue, resolving fines, administering grants, and recovering debt.
Revenue NSW Digital is responsible for the delivery of state-of-the-art digital experiences focused on simplifying and improving the interactions of 20,000+ businesses and two million+ individuals with the NSW Government.
We are proud of our diverse and regional team and welcome flexible working. We are open to this role being based at any one of our offices - Parramatta, Lithgow, Maitland, Gosford, or Wollongong. Regular travel may be required to engage with the team in Parramatta and our partners.
Why work for Revenue NSW? There are lots of reasons why a role with us is rewarding:
* Flexible office location across NSW
* Hybrid working, compressed hours and generous leave conditions, so you can make time for what counts
* Accrued Days Off (days in lieu) in addition to Annual Leave
* Ongoing access to industry approved self-learning tools
* Career agility including opportunities to work on different programs
* The opportunity for meaningful work that matters to all of us in NSW
* Corporate wellbeing programs with access to Fitness passport
We can't wait to meet you!
If this role sounds like you, you can apply by clicking the button 'Apply Online' below - it's a simple online process.
If you don't meet all the criteria, but still believe you could succeed in this role, please still apply - we'd love to hear from you.
Salary Grade 9/10, with the base salary for this role starting at $129464 base plus superannuation
Click Here to access the Role Description. For enquiries relating to recruitment please contact Dhara Thakkar via .
Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description.
Closing Date: Wednesday, 20 May 2026 at 9:59 AM
Careers at Department of Customer Service
A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.
Belong in our diverse and inclusive workplace
The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.
You can view our full diversity and inclusion statement here.
We want you to bring your best self to this application process. If you have any support or access needs that may require adjustments to allow you to fully participate in this selection process (including an alternate format of the application form) please contact or 02 9494 8351.
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