Overview
The Blue Box. Since 1837, the masterpieces of Tiffany & Co. have defined style and celebrated the world's great love stories. With a heritage of design innovation and exceptional service, Tiffany & Co. is renowned as one of the world's most recognizable luxury brands. Be a part of milestones in our customers' lives, represent the Tiffany brand and provide excellence in customer service. Our Brisbane store is looking for a passionate and solutions driven professional to join the team as an Operations Coordinator.
A career as unique as you are. For many of our customers, a visit to Tiffany is something to be treasured. Whether they are pampering themselves with an indulgent treat or shopping for a memorable gift, they bring us their greatest dreams – of style, glamour and love – and it is our obligation to honor those dreams with grace and artful understanding.
Responsibilities
* Reporting to the Operations Team Manager, the Operations Coordinator will effectively oversee all aspects of Back of House, including coordination of the Merchandising, Customer Service and Client Services roles.
* Ensure all repair and service orders are managed and completed in a timely manner, and successfully meet company's service quality standards using the approved Tiffany & Co. process guidelines and procedures.
* Ensure that all customer inquiries, via telephone, email or in person are responded to in an appropriate and timely manner and completed to high standards of resolution following Tiffany & Co. established processes and procedures.
* Apply consultative one-to-one selling and product knowledge to all customer interactions to develop and build ongoing customer relationships and confidence.
* Provide the highest standard of customer follow-up to support the development of client relationships.
In return, you will earn a very competitive salary, the opportunity for career development in an environment that recognizes growth, while receiving Tiffany designed training programs and the privilege of generous employee discounts.
Qualifications
* Minimum 1-2 years retail stock management/inventory control experience, preferably within the jewelry industry
* Problem solving ability
* Strong customer service ethics
* Excellent communication skills - verbal and written
* Solid attention to detail and problem-solving capabilities
* Strong interpersonal skills
* Proven multi-tasking experience with an ability to meet deadlines
* Advanced skills in MS Word, Excel and MIPS
* Flexible working availability, including evenings, weekends and public holidays
Closing
Blue Box. White Ribbon. That's a wrap.
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