NSW Department of Customer Service – Parramatta NSW
Clerk Grade: Grade 9/10
Salary Range: $129,464 to $142,665 plus employer's contribution to superannuation and annual leave loading
Employment Type: Ongoing
Location: Parramatta - Hybrid opportunity. In-office requirement 2-3 days a week as a minimum, which could be subject to change based on applicable DCS workplace policies.
Application Closing: Monday, 12 Jan 2026 (9:59am)
About Us Department of Customer Service (DCS) transforms the way NSW Government agencies interact with customers. We are passionate about putting the customer at the centre of everything we do and adopting new technologies to make Government work better. DCS is a service provider and regulator, focusing on delivering first-class customer service, digital transformation, and regulatory reform to create better outcomes for the people of NSW.
About the team
* Government Shared Services (GSS) is a new division in DCS that is leading the way in streamlining processes and transactional shared services to allow our people to better focus on their customers and delivering their services.
* We are developing and delivering a roadmap to leverage technology, streamline processes, replace legacy systems and deliver a consistent experience to more than 100+ agencies across 8 NSW Government Departments.
What you will do
The Senior Automation Developer plays a leading role in the delivery of automations and works across the full end-to-end automation lifecycle including:
* Technical responsibility for all stages of the automation development process to ensure requirements are documented and met by designing and delivering robust automations that deliver quality and productivity benefits for DCS.
* Build and manage building of automations using UiPath, in alignment with the UiPath ReFramework, as documented in the process design document (PDD).
* Lead automation adoption and uptake through targeted change management and end-user training initiatives.
* Utilise technical expertise from key stakeholders in the requirements analysis phase to ensure the solution is fit-for-purpose and use.
* Design and execute acceptance testing to improve the quality and reduce the operational risk of the automated process.
* Provide ongoing analysis and review of DCS/GSS processes to identify opportunities to improve and enhance automation for the organisation.
* Manage and share knowledge on specialised code as required to enable automation development, including capturing repeat functions so that the teams can leverage a consistent approach.
About You
* The successful candidate must demonstrate strong capabilities in:
* High level of experience in RPA development using UiPath.
* Strong Knowledge of Robotic Process Automation (RPA) and RPA Best Practices. Understanding of SDLC, DevOps and Agile Development Methodologies.
* Solid experience as an RPA Consultant, Senior RPA Developer or RPA Technical Lead.
* Experience developing and implementing of automated UiPath processes or suitable wider development experience
* Knowledge of AI and machine learning
* Experience with Microsoft Power Automate, JIRA, Power BI, .NET and Visual Basic (VB)
* Strong attention to detail and analytical skills
* Highly proficient in using MS Excel, MS Visio and MS PowerPoint
What we need from you
An up-to-date CV (max 5 pages) and a cover letter (max 2 pages) outlining how your knowledge, skills and experience are aligned to the role. In your cover letter please share your motivation for applying for this position and your relevant skills.
Please note that assessments will be conducted for this role. This involves submitting your application for review, an interview, workplace assessment and reference checks.
A talent pool may be created from this recruitment action for future temporary or ongoing vacancies in roles with similar capability requirements.
Salary Grade 9/10, with the base salary for this role starting at base plus superannuation
Careers at Department of Customer Service
A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.
Belong in our diverse and inclusive workplace
The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.
You can view our full diversity and inclusion statement here.
We want you to bring your best self to this application process. If you have any support or access needs that may require adjustments to allow you to fully participate in this selection process (including an alternate format of the application form) please contact ***************@customerservice.nsw.gov.au or 8***.
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