Overview
Discover a great place to work at Harvey Norman - an Australian Retail icon in the home and lifestyle space.
The Harvey Norman Noarlunga Customer Service Team is seeking a passionate, customer service focused Customer Service Manager to join them in delivering Great Service, Always to their customers.
Responsibilities
- Actively manage Harvey Norman customer repairs & servicing
- Tag faulty products and liaise with our service agents & suppliers and keep the service database up-to-date
- Keep customers updated on the status of their repairs and ensure this is completed within an acceptable timeframe while providing outstanding customer service
- Assist with the department's admin duties including processing credit and debit invoices, claims, reconciliations, completing required finance paperwork following company procedures and reporting
- Run weekly reports for repairs/service jobs as required by the Proprietor
- Advise customers of arrival of stock and organise delivery as requested by the Proprietor
- Be Health and Safety conscious
Requirements
- Experience in (or ability to work in) a customer focused, successful retail business
- Experience working in a high volume administration role
- Capacity to juggle multiple tasks with a flexible, can-do attitude
- Customer service champion with strong communication and interpersonal skills
- Ability to think on your feet and manage your own work-flow with good organisational/prioritisation skills
- Familiarity with Australian Consumer Law (desirable)
- Energetic, ambitious, confident and flexible
- Friendly, outgoing, approachable and a team player
- Ability to service customers while managing work tasks around their needs
- Willingness to go above and beyond to provide exceptional customer-focused problem solving
- Experience resolving customer complaints and making quick decisions to ensure happy customers and timely accurate services
What we offer
- Generous staff discounts
- Strong commitment to career progression with a wide support network for professional development
- Environment where good performance is recognised and rewarded
- A adaptable and positive work environment
How to apply
If this role exhilarates your passion for a new opportunity then please submit your application for consideration.
Required Skill Profession
Call Centre / Customerservice
📌 Customer Service Manager
🏢 Harvey Norman
📍 Noarlunga Centre