Join to apply for the Level 2 Support Engineer - Hybrid WFH role at Secure Agility.Who are we?Secure Agility is a provider of Professional Services, Managed Services, Cloud, Talent Management, and Procurement to both Public and Enterprise Customers across Australia.Why us?Secure Agility is a well-established company with an appetite for innovation and a culture of technology enthusiasts. We have a start-up vibe and the team are results and best practice oriented. Our people and clients are the main priority.What is the role?We are currently looking for a Senior Service Desk Analyst to join our team in Burwood as the first point of contact for all technical support for our customers. This role will occasionally be required to work in various locations around Sydney metro to provide on-site support to customers.The Responsibilities Of This Role Include:Windows 10 & O365 supportAzure/ MS Entra (provisioning accounts, basic troubleshooting)Exchange Online support (mailbox creation, permissions, message tracking)Firewall securityNetworking troubleshooting (connectivity, restarting of equipment)On-premise rack and stackHardware provisioningCheck alerts in the morning, servers, back-ups, look for trends and patterns (NOC)The key skills required for this role include:Demonstrated recent experience in a similar role with a Managed Services ProviderDemonstrated experience supporting Azure, Teams, AD, Exchange Online and Windows ServersExperience with basic CISCO switching and routing troubleshootingExperience working to various SLA's, creating, and managing tickets across multiple customersPrevious NOC experience is highly desirableExperience developing and maintaining a knowledge base within the ITSM toolExcellent customer service skills and the desire to resolve issues effectively and efficientlyITIL Certification preferredAbility to obtain a police and working with children checkSeniority levelMid-Senior levelEmployment typeFull-timeJob functionInformation TechnologyIndustriesIT Services and IT ConsultingReferrals increase your chances of interviewing at Secure Agility by 2x.
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