This is a DESK Consultant role with Commonwealth Bank based in Sydney, NSW, AU Commonwealth Bank Role Seniority - mid level More about the DESK Consultant role at Commonwealth Bank See Yourself in the team The technology division delivers the Group’s world leading information technology capability. The End User Experience Platform are committed to ‘Driving better experiences for our colleagues'. They are responsible for enabling our colleagues to work securely from any device, anytime, anywhere. DE?K are a dedicated group of tech specialists within our End User Experience team who look after all IT support needs for our CommBank campus sites. Do work that matters You will be responsible for ensuring the continuity of technology services by providing timely, high quality IT solutions to our colleagues. You will work collaboratively to identify and drive service improvements on planned and reactive maintenance as well as driving process improvement initiatives. In this role, your ability to build strong relationships with colleagues at all levels will ensure the expedited and fit for purpose planned and reactive maintenance of technology tools and services for your staff. Your skills and experience You will be an experienced technical support specialist, guided by ITSM best practice principles. Your excellent communication, interpersonal and stakeholder management skills will be key to your success in this role. In your skills toolkit, we'd be keen to see; Level 1/ Level 2 Tech support experience for: Windows and MacOS, VPN Solutions, iOS platforms General IT knowledge with a passion for learning new technologies Demonstrated ability to maintain composure in high velocity situations Ability to navigate through ambiguity to gather relevant information and deliver informed, risk sensitive and evidence-based solutions Proactive approach to problem solving and task management Excellent organisation and time management skills with the ability to prioritise effectively, and the flexibility to pivot as required This Tech Support role has some atypical requirements including rotation- based working (across 4 Sydney campus sites). What's in it for you An inclusive, and collaborative team led by a true advocate for the team Excellent career progression opportunities Limitless learning, personal and professional development opportunities Competitive remuneration with performance based bonus incentives Enviable employee benefits across banking, health and education Working with us Our people bring their diverse backgrounds and unique perspectives to build a respectful, inclusive, and flexible workplace with flexible work locations. One where we’re driven by our values, and supported to share ideas, initiatives, and energy. One where making a positive impact for customers, communities and each other is part of our every day. If you're already part of the Commonwealth Bank Group (including Bankwest, x15ventures), you'll need to apply through Sidekick to submit a valid application. We’re keen to support you with the next step in your career. We're aware of some accessibility issues on this site, particularly for screen reader users. We want to make finding your dream job as easy as possible, so if you require additional support please contact HR Direct on 1800 989 696. Advertising End Date: 18/12/2025 Before we jump into the responsibilities of the role. No matter what you come in knowing, you’ll be learning new things all the time and the Commonwealth Bank team will be there to support your growth. Please consider applying even if you don't meet 100% of what’s outlined Key Responsibilities Ensuring continuity of technology services Collaborating on service improvements Building relationships Key Strengths Level 1/ Level 2 Tech support experience General IT knowledge ️ Excellent communication and interpersonal skills Proactive problem solving ⏰ Time management skills Ability to navigate ambiguity Why Commonwealth Bank is partnering with Hatch on this role. Hatch exists to level the playing field for people as they discover a career that’s right for them. So when you apply you have the chance to show more than just your resume. A Final Note: This is a role with Commonwealth Bank not with Hatch.