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Information technology support specialist

Adelaide
splose
Posted: 1 August
Offer description

Splose Adelaide, South Australia, Australia

splose Adelaide, South Australia, Australia

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splose is the AI-powered practice management platform transforming Allied Health. Trusted by over 17,000 Allied Health professionals across Australia, New Zealand, and the UK, splose is purpose-built to free clinicians from admin and let them focus on what matters most - helping people, and we're only just getting started. Backed by leading VC fund EVP and fueled by a $5M Series A, we're scaling fast- investing deeply in our product, our people, and our global growth.

About you

We're a growing business with teams in Australia and the UK. We're looking for an experienced IT professional to take responsibility for managing internal systems, supporting users across locations, and ensuring a secure and reliable technology environment.

Reporting to the CTO, this role covers a broad range of responsibilities from setting up the office network and managing devices to supporting staff and maintaining SaaS systems. You'll work closely with colleagues across departments and time zones to help keep everything running smoothly, whether staff are in the office or working remotely.

About the role

On a daily basis, you're expected to:

Infrastructure & Systems

* Set up and maintain the office network, Wi-Fi, and firewall, including DMZ architecture
* Select and manage tools for device management, software provisioning, and secure access
* Provision and configure laptops (macOS and Windows) for staff across multiple locations
* Monitor backups, endpoint protection, and remote access tools

Support & Operations

* Provide timely IT support to users in both Australia and the UK
* Manage onboarding and offboarding processes, including devices, access, and accounts
* Administer and maintain SaaS platforms (e.g. Google Workspace, Slack, Atlassian Suite)
* Troubleshoot hardware, software, and connectivity issues for remote and office-based staff

Security & Compliance

* Apply and maintain IT policies, including MFA, device encryption, and patching practices
* Ensure secure access and user management across systems and services
* Help maintain compliance with data protection standards in Australia, UK and elsewhere such as (UK)GDPR and HIPAA

Documentation & Planning

* Maintain clear and up-to-date documentation for systems, processes, and access
* Work with the CTO to identify areas for improvement and plan scalable, long-term solutions

What you'll bring:

* 5+ years of experience in IT support, systems administration, or infrastructure roles
* Strong working knowledge of macOS and Windows device management
* Experience with MDM tools (e.g. Rippling, Jamf, Intune, or similar)
* Familiarity with Google Workspace, Slack, and other common SaaS tools
* Familiarity with compliance products such as Vanta
* Sound understanding of network configuration and cybersecurity fundamentals
* Experience supporting users across time zones and in hybrid/remote work settings
* Strong problem-solving, prioritisation, and communication skills
* Experience managing projects and documenting technical systems

Nice to have:

* Knowledge of GDPR, Australian Privacy Principles, or ISO27001
* Experience working in a growing organisation and building systems that scale

Why join splose?

* Flexibility that works for You - We support flexible working arrangements, including hybrid and remote options
* Drive real impact – Help Allied Health professionals do their best work by ensuring they get the most out of our AI-powered platform.
* Join at a moment of scale – Backed by EVP and a $5M Series A, you'll be part of a fast-growing company expanding across Australia, New Zealand, and the UK.
* Work with purpose – Be part of a mission-led team that's transforming healthcare by freeing clinicians from admin so they can focus on helping people.
* Competitive salary based on experience
* Opportunity to work closely with the CTO and influence how IT is shaped and scaled

How To Apply

Interested candidates are encouraged to apply via LinkedIn by 24 Aug 2025. If you have any questions, please reach out to Isaac Mann, CTO or Erika Cabrera, HRBP.

Equal Opportunity Employer

splose is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Location

Based in Adelaide, with flexibility to work from home when appropriate. In-office presence required as needed to support infrastructure and local staff.

Next Steps

Qualified candidates will be contacted for an initial screening call, followed by a panel interview. We aim to finalise the hiring process by 29 August 2025.

Agency Recruiters: Thank you for your interest, but we are not accepting agency submissions for this role.


Seniority level

* Seniority level

Mid-Senior level


Employment type

* Employment type

Full-time


Job function

* Job function

Information Technology
* Industries

Software Development

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