Assistant director, provider registration support

About the Aged Care Quality and Safety Commission

The Aged Care Quality and Safety Commission is the national regulator of Australian Government-funded aged care services.

We protect and enhance the safety, health, wellbeing and quality of life of older people accessing aged care, including dealing with complaints and feedback about the care they receive.

We aim to build confidence and trust in aged care by promoting best practice and a culture of safety and quality in the sector, and we hold providers to account if they don't meet expected standards of care.

We work with providers, workers and older people, and their families and supporters, to ensure that older people's rights are upheld.

We have a variety of interesting job opportunities available in capital cities around Australia.

About the Team

The Provider Registration Support Section ensures the effective operation of the Registry Branch by developing local level procedures and tools and helping operational teams translate legislation and policy into practice. The Section works within established policy frameworks to ensure guidance and tools for staff to drive consistent, efficient and effective practice that is in line with statutory and administrative law requirements. The Section represents the Branch in policy and system development forums, provides advice on complex matters or escalates for formal advice and engages in reform or strategic initiatives as required.

About the Role

The Assistant Director, Provider Registration Support will work closely with the Director of Provider Registration Support in leading a small, high-performing team to design, refine and implement clear and consistent internal operational policy, knowledge resources and procedures in addition to implementing new and emerging aspects of Registry operational practice. Working closely with internal and external stakeholders, the role will ensure that regulatory practices are evidence-based, align with legislation and support effective, consistent and risk-based decision-making across the Commission.

Position Duties

• Provide clear, strategic leadership to your team, setting direction and priorities across a program of work, while fostering a high-performing, inclusive and accountable culture and building capability.
• Drive continuous business improvement in processes, service delivery and systems, informed by data, feedback and evaluation.
• Lead the design, development, implementation and evaluation of operational priorities including policies, knowledge resources, procedures, training and communications that support regulatory frameworks and consistent decision-making.
• Develop and manage key strategic relationships with internal and external stakeholders, while influencing outcomes and promoting alignment with the Commission's business objectives. Work collaboratively across teams to ensure consistent interpretation and application of policy.
• Provide strategic advice to senior leaders on operational policy and knowledge management issues related to the operation of the Registry.
• Identify, assess and manage risks associated with policy and knowledge resources or initiatives, including capability gaps, challenges and operational impacts, escalating as required.
• Lead the implementation of new or emerging areas of operational practice to ensure appropriate regulatory oversight in supporting providers to meet their expected standards of care delivery.
• Manage competing priorities and deliver high-quality outcomes within tight timeframes and a dynamic operating environment.
• Ensure strong governance, quality assurance and compliance with legislative, regulatory and organisational requirements.
• Salary offered will be between $122,620 - $139,850 per annum depending on skills and experience. In addition, 15.4% superannuation will be paid.
• Only candidates who hold Australian citizenship can apply. Appointment is conditional on successfully completing a national police check. For more information, please visit www.apsc.gov.au/citizenship-aps
• Non-ongoing opportunity will be offered for an irregular/intermittent term. Opportunities will be offered for varying periods up to 12 months with the option to extend to a total of 24 months.
• Merit Pool established through this selection process may be used to fill this or future ongoing or non-ongoing vacancies.