Gymnastics Customer Care and Administration Director
Type: Full-time
Posted: 26 May 2026
THE ROLE
YMCA SA Glengowrie Gymnastics and O'Sullivan Beach Gymnastics offers recreational and competitive gymnastics programs for all ages, from toddlers in KinderGym through to adult recreational classes. We're committed to providing a safe, fun, and inclusive space where members develop skills, confidence, and a lifelong love of movement.
As the Customer Care and Administration Director, you will lead all frontline and administration services at Glengowrie Gymnastics and O'Sullivan Beach Gymnastics Centre, with occasional support across other YMCA SA Gymnastics centres. This is a leadership role that sits within the centre's management team, combining direct customer service with people management, operational oversight, and system administration.
Key Responsibilities
* Lead, coach, and develop the administration team, including recruitment, rostering, performance development, and succession planning
* Deliver and oversee exceptional front‐desk service to members and families, including direct shift responsibilities
* Manage membership administration: new enrolments and direct debit processes
* Maintain the Perfect Gym membership system and coordinate Gymnastics SA registrations
* Manage the Point of Sale system, ensuring data accuracy and integrity
* Oversee end‐of‐day banking processes and investigate any variances
* Coordinate birthday party programs and provide oversight to the centres' merchandise and product range
SKILLS AND EXPERIENCE
* RRHAN‐EC Masterclass – Responding to Risks of Harm, Abuse and Neglect – Education & Care (or willing to obtain)
* HLTAID0011 Provide First Aid or equivalent (or willing to obtain)
* HLTAID009 Provide CPR or equivalent (or willing to obtain)
* Minimum 2 years' experience within the recreation industry, or equivalent
* Excellent interpersonal skills and highly developed communication skills
BENEFITS
* Free access to YMCA SA managed recreation centres (pools, gyms, courts) and for immediate family when visiting together
* YMCA SA Discounts – 20% off programs, classes, café food, merch, and OSHC/Vacation Care services
* Health and Wellbeing – Access to free flu vaccinations and our Employee Assistance Program (EAP) with 24/7 support
* Career Growth Opportunities – A culture of empowerment and growth with ongoing opportunities for learning and career/skill development
COMMITMENT TO SAFEGUARDING CHILDREN
* National Police Check (issued in the last 6 months)
* DHS Working with Children Check
* International Criminal History Record Check (if worked overseas in the last 5 years)
* YMCA South Australia is an equal opportunity employer committed to safeguarding children, young people, and other vulnerable people.
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