Join MICCOE and lead one of the Outback's premier attractions
Outback at Isa, managed by the Mount Isa Centre for Commercial & Organisational Excellence (MICCOE), is seeking an experienced and motivated Manager to lead the operations, development, and visitor experience at this iconic regional destination.
This is a hands‑on leadership role —perfect for someone who enjoys jumping in with the team while also driving strategic improvements, policy and procedure updates, and high-quality reporting to the MICCOE Board.
About the Role
As the Outback at Isa Manager, you'll oversee the day‑to‑day operations of the Visitor Information Centre, Riversleigh Fossil Centre, Hard Times Mine Tour, museum experiences, retail, and site presentation. You'll lead a diverse team, ensure excellent customer service standards, champion growth opportunities, and maintain strong compliance and governance.
You will also play a key part in shaping the future of the attraction by implementing improvements, identifying new opportunities, strengthening partnerships, and contributing to long‑term planning.
Key Responsibilities
* Provide strong, hands‑on leadership across all operational areas.
* Oversee staffing, rostering, training, and performance development.
* Ensure exceptional visitor experience and site presentation.
* Review and update operational policies, procedures, and compliance frameworks.
* Prepare financial and operational reports for the MICCOE Board.
* Support business development, grant applications, and strategic projects.
* Build positive relationships with tourism partners, community groups, and stakeholders.
* Manage budgets, purchasing, and financial performance.
About You
* An experienced leader in tourism, attractions, hospitality, or a similar operational environment.
* Comfortable working in a fast‑paced, hands‑on role with a small team.
* Strong in policy and procedure development, compliance, and operational improvement.
* Skilled in budgeting, financial reporting, and decision‑making.
* Confident engaging with stakeholders, staff, and board‑level leadership.
* Organised, proactive, and passionate about delivering high‑quality experiences.
* Experience in regional tourism, museums, cultural attractions, or community facilities will be highly regarded.
Why Join Us?
* Play a key leadership role in one of Mount Isa's premier attractions.
* Opportunity to shape growth, new experiences, and long‑term development.
* Work with a supportive organisation focused on excellence and community value.
* Competitive remuneration (discussed with shortlisted applicants).
* Commuter use of vehicle.
How to Apply
Please submit your resume and a brief cover letter addressing the key criteria to *******@outbackatisa.com.au
For further information, contact Travis Crowther on ***
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