Company Description
MedHealth is a purpose-built collection of industry-leading health, medical, and employment brands. Our unique and diverse capabilities are dedicated to achieving the best possible health and employment outcomes for individuals and the people they support. Additionally, Medilaw is an established premier international provider of independent medical opinions and specialist services, serving insurers, private and government employers, self-insured companies, and the legal profession.
We are seeking an enthusiastic and driven Client Services Officer with prior experience as a nurse, allied health professional, claims manager, practice manager, or skilled customer service administrator who might be seeking a change.
Reporting to the Customer Services and Reception Manager, you will be responsible for supporting customers through the provision of advice and arranging suitable appointments with our extensive specialist consultant team.
Job Description
Responsibilities will include but are not limited to:
* Liaising with customers to plan and implement agreed services
* Scheduling appointments
* Maintaining busy inboxes with queries, appointments, and non-appointment services
* Providing administrative and operational support to consultant practitioners
* Providing information and advice to customers or prospective customers
* Undertaking other tasks assigned to the Client Services team and supporting the greater team in general
Qualifications
To be considered for this role, you will have:
* Demonstrated ability to provide excellent customer service
* Excellent verbal, written, and interpersonal communication skills
* Ability to work independently and within a group environment
* A personal approach that is enthusiastic, friendly, and helpful
* Strong prioritization skills with flexibility
* Attention to detail
* Computer literacy with proficiency in Microsoft Office (Word/Excel)
Medilaw offers an exciting and fast-paced team environment where client focus, team spirit, drive, and respect are key features. Our growing business provides opportunities for talented performers.
Additional Information
Why join us?
* Corporate benefits including discounted health insurance, gym memberships, travel perks (car hire & hotel), novated leasing, salary packaging, employment assistance program, paid parental leave, and purchased leave
* Employee referral program – be rewarded for recommending great talent
* Thorough induction, ongoing mentorship, and tailored professional development plans. Career progression pathways as part of the broader MedHealth group of businesses.
You are welcome here.
Our fast-growing team of over 3,500 people across Australia values diverse life experiences, skills, and perspectives. We are an Equal Opportunity Employer, welcoming people with disabilities, including mental health conditions, from diverse cultural and linguistic backgrounds, the LGBTQI community, veterans, carers, and Indigenous Australians. We support accessibility needs throughout our recruitment process.
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