Make a meaningful impact every day. At Kalyra, we believe in supporting older Australians to live well, with dignity, independence, and connection. As a Program Assistant, you'll play a central role in delivering a smooth and positive experience for our clients and team by coordinating rosters, supporting communications, and being a trusted link between clients, support workers, and leadership.
Introduction
Program Assistant - Mount Barker
Description
If you're organised, proactive, and passionate about helping people in your community, this is an opportunity to grow your career with purpose.
Who We're Looking For
* Caring - Showing kindness every day
* Enabling Others - Helping those around you succeed
* A Community - Appreciating and valuing every individual
* Commitment - Being here for the right reasons
* Building on Strengths - Recognising and using what makes us strong
Key Responsibilities
* Coordinate and maintain accurate client service rosters to ensure the right care is delivered at the right time
* Process payroll data and approve timesheets
* Support team communication, including newsletters and updates
* Act as the first point of contact for stakeholders, addressing day‐to‐day queries and wellbeing needs when the Coordinator is unavailable
* Allocate shifts to home support workers, ensuring alignment with budgets, service requirements, and compliance
* Assist Coordinators by providing staff availability insights and recommending care plan updates based on frontline feedback
* Monitor and support home support worker performance, escalating concerns as appropriate
* Contribute to workforce planning, recruitment, and team development
* Promote and model safe work practices, immediately addressing any unsafe activities
Experience, Skills & Knowledge
* Strong computer skills, including Microsoft Office and care‐based systems
* Excellent attention to detail, organisation, and the ability to prioritise in a busy environment
* Effective leadership and team‐building capability
* Strong customer service and communication skills, with a commitment to quality and continuous improvement
* Ability to work independently within guidelines, recognising when to elevate issues
* Conflict‐resolution and problem‐solving strengths
* Ability to produce clear and timely documentation and maintain strict confidentiality
* Demonstrated experience in community aged care
* Experience coordinating people and work activities
* Knowledge of ageing and age‐related health issues
* Understanding of relevant legislation including the Aged Care Act 1997, Home Care Standards, and WHS regulations
Qualifications
* A relevant qualification or significant experience in community aged care, scheduling, or administration
* Current SA driver's licence
* Satisfactory police check/clearance
If you're ready to join a purpose‐driven organisation and build a meaningful career, we'd love to hear from you.
Please submit your application — including a cover letter outlining your suitability.
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