Job Title: Account Representative
The role of an Account Representative involves making outbound calls to customers, investigating overdue accounts, and negotiating repayment plans.
* Manage outstanding accounts with clients from major financial institutions.
* Making and receiving high volume outbound/inbound calls.
* Investigations to locate and establish contact with our customers.
* Build and establish relationships with customers through rapport and trust.
* Creating positive outcomes by negotiating repayment solutions.
* Problem solving and objection handling.
This is a full-time opportunity that offers flexible hybrid work arrangements. Our team provides ongoing training and support to help you develop your skills and advance in your career.
As an Account Representative, you will have the opportunity to:
1. Work with a supportive team and enjoy a collaborative work environment.
2. Develop your skills and knowledge through our comprehensive training program.
3. Enjoy a range of benefits, including flexible work arrangements, paid training, and opportunities for career advancement.
4. Make a positive impact on the lives of our customers by helping them find solutions to their financial challenges.
Requirements for this role include:
* Excellent communication and interpersonal skills.
* Persistence and resilience in challenging situations.
* Ability to negotiate and problem solve.
* Basic computer literacy skills.
* A desire to learn and take on feedback.
We are committed to improving employment opportunities for Aboriginal and Torres Strait Islander peoples and encourage applicants from these backgrounds to apply.