Join to apply for the Service Desk Analyst role at Shine Lawyers
Join to apply for the Service Desk Analyst role at Shine Lawyers
Are you ready to grow your IT career with a team where you can dare to be different, questioning and challenging the status quo. That’s how we’ll stay ahead of the pack, for our clients, for better justice and for your remarkable career.
We bring authentic people, a proven path and real opportunity. You bring you.
As our permanent, full time Service Desk Analyst, based out of our Melbourne office, you’ll support our progressive and authentic firm as we champion what’s right. Reporting to the Service Desk Team Leader, you’ll bring a strong customer service focus to resolve IT issues creatively and effectively.
Don’t want to be stuck behind a desk all day? At Shine, you won’t be. You’ll have the opportunity to attend to different sites and be a part of exciting projects. You’ll also gain valuable cross-team knowledge working with our infrastructure team.
Here’s how you’ll help us always stand up for the little guy:
* Provide high-quality Level 1/Level 2 support to Shine users nationally; identifying, prioritising and resolving issues.
* Support a range of end-user technologies, including Microsoft 365Exchange online, Net Documents and Meraki SDWAN
* Perform user account administration using Microsoft Active Directory/Entra ID and Shine’s enterprise systems.
* Perform preventative maintenance and stay up-to-date with system information, changes and updates.
What you’ll bring To thrive in this role, you’ll have:
* Experience providing remote, phone-based, and on-site support, and familiarity with ticket management systems. (Cherwell/iVanti)
* Proficiency in creating, deleting and modifying users in Active Directory/Entra ID, working with ITIL Incident Management processes, and imaging desktop PCs and laptops.
* Advanced skills in investigating and diagnosing hardware and software problems.
* Support Microsoft Teams, Microsoft 365 Exchange Online.
* Excellent analytical and problem-solving skills, attention to detail, and communication skills.
Shine Lawyers: A place for you. It means more here.
At Shine, purpose really matters.
* It’s our clients, who summon the courage to stand up to injustice.
* It’s the communities we are part of and support every day.
* It’s our team, who champion what’s right and make this place what it is.
We’re an ASX-listed organisation, and we've been standing up for the rights of everyday Australians for more than 45 years. We’ve achieved a lot but you’ll find no airs and graces here. We’re humble yet relentless. We don’t pretend to be anything other than ourselves. And together, we’ve created a place for you to thrive.
Here are some of the things we hope you’ll love about working with us:
* Connect and be you:Get the flexibility and benefits you need, and work alongside truly authentic people who care so much - about the clients, Shine and you. You’ll enjoy the safety and security of a large, well-established firm that treats you as a person, not a number.
* Achieve and grow:Start your Shine journey with our award winning learning programs, where you’ll find immediate connection and be set up for success. We provide real opportunities to step up and grow - within your role and beyond.
* Challenge and be challenged: We’re not here for “easy”. We want you to take your place at Shine and make a real impact. Question and challenge - that’s how we grow.
Visit to find out more and read the stories of our incredible people.
Excited to join us and stand up to injustice? Apply now and make Shine Justice a place for you.
As part of The Circle Back Initiative, we want you to feel supported through our recruitment process, which means that you will hear back from our friendly team – no matter the outcome.
We are committed to making Shine Lawyers a place for you by encouraging and supporting our people to bring their authentic selves to the workplace, and as a result, we know you’ll put your best self forward while righting wrong for our clients. We’re passionate about maintaining a diverse and inclusive environment here at Shine that celebrates all of our differences with age, disability, ethnicity, gender and sexual orientation, to name a few, and we encourage applications from Aboriginal and Torres Strait Islander candidates. You bring you.
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