Service Support Officer, Families, Seniors, Disability Services and Child Safety
Families, Seniors, Disability Services and Child Safety – Cairns QLD
The work you’ll do here has the power to positively impact lives. You’ll be part of a team that values your contributions and supports your growth. We understand the importance of your role and see it as a privilege to work together towards a common goal. The Service Support Officer role coordinates the effective functioning of teams within the SCAN (Suspected Child Abuse and Neglect) system.
As a Service Support Officer, you will:
Provide coordination of the SCAN team meeting in a manner that enables effective and qualified discussion of referrals, reviews, and recommendations responsive to the child's protection needs.
Provide consultation, advice and support to SCAN core members, government agencies and other service providers to ensure the SCAN team meeting processes are facilitated in accordance with legislative, policy and procedural requirements, including missing child protocols.
Provide a multi‑agency forum to ensure greater flexibility to effectively case manage the protective needs of children in a broader range of communities, including remote and Indigenous communities.
Demonstrate high level communication and interpersonal skills with the ability to consult, influence practice and identify gaps across multiagency service delivery to ensure the safety of children referred to SCAN is increased through responses, including projects that meets regional need and priorities.
Work as part of a multi‑disciplinary team to develop and sustain enduring team-oriented partnerships with key stakeholders which includes Department of Education; Queensland Health; Queensland Police Service; and other integral agencies to enhance cross‑sector collaboration to increase the safety and care of children referred to the SCAN team and escalation of issues where required. This includes providing qualified advice about SCAN processes, and support to SCAN team members and invited stakeholders attending SCAN meetings.
Contribute to the development and delivery of training programmes of the SCAN system operations and practice standards, operational guidelines and review of the SCAN system functionality.
Advise SCAN team members about the preparation of written material for SCAN team meetings and develop and maintain record and review systems consistent with statutory requirements.
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