Company Description
At Pullman & Mercure Melbourne Albert Park, We grow through curiosity!
Situated opposite Albert Park Lake, our dual-brand hotel hosts 378 rooms, a restaurant, bar, pool, gym, and one of the largest conference spaces in Melbourne with 31 conference rooms; offering business and leisure travelers a luxurious space to meet and rejuvenate.
Together, We Champion Progress...
Progress is at the heart of what you do! By joining Accor & Pullman Melbourne Albert Park, every chapter of your story is yours to write, and together we can imagine tomorrow's hospitality.
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS
Job Description
Pullman & Mercure Melbourne Albert Park are looking for enthusiastic, friendly customer service professionals with a strong knowledge of Melbourne to join our Concierge team as a Porter / Concierge .
About the Role!
Reporting to the Chief Concierge, your responsibilities as a Porter / Concierge include:
* Greeting guests warmly as the first point of contact.
* Providing exceptional service by anticipating needs, responding promptly, efficiently, and courteously.
* Sharing your knowledge and passion for Melbourne.
* Representing the hotel with pride in each interaction.
* Welcoming guests and making them feel special.
* Assisting with general enquiries and luggage requests.
* Valet parking of cars.
* Performing general porter duties as required.
Qualifications
About You!
The ideal candidate will have:
* Excellent communication and interpersonal skills.
* A passion for customer service and problem-solving.
* A valid driver's license.
* The ability to work in a fast-paced environment with multiple priorities.
* Strong attention to detail.
* Reliability and flexibility to work a rotating roster across 7 days.
Additional Information
Benefits and Perks
* On-site parking during shifts.
* Access to confidential Employee Assistance Program.
* An inclusive and diverse environment.
* A friendly and supportive work environment.
* Reward and recognition programs.
* Mentoring and career development opportunities with experienced professionals.
* Access to Learning & Development platforms.
* Global discounts on hotel accommodation & Food and Beverage, including special rates with our partner brands such as Europcar.
Apply today and see where your career with Accor can take you!
Note: We are unable to provide sponsorship for this role; Australian working rights are required.
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