Job Description
Job Purpose:
Responsible for the installation and maintenance of Nielsen metering hardware and software in panel households, maintaining ongoing panel cooperation, and ensuring panel quality and security.
Core Responsibilities:
* Needs to communicate in simple and clear terminology
* Ensure punctuality when attending appointments
* Display a high level of presentation and professionalism
● Ensuring accuracy and quality of information:
* Collect all pertinent householder information whilst in the home.
* All information collected must be sent within required timeframes
Followed-by
* Execute standard operating procedures to ensure panel quality, security and privacy is maintained.
* Manage assigned assets in order to maintain panel households and quality (e.g. metering equipment, laptop, company vehicle, mobile phone, etc.).
* Liaise with quality control, panel management, and recruitment staff to maintain panel quality and performance.
* Maintain WH&S awareness in the field
* Able to work independently for extended periods of time.
* Efficient organisation of work flow.
* Work outside of core business hours when required.
* Maintain awareness of the Nielsen Data Classification Guidelines.
* Work within the framework of Nielsen TAM ISO Management.
* Strong verbal and outstanding interpersonal communication skills.
* Exceptional Customer service / relationship-building skills and results orientation.
* Proficient computer hardware and software knowledge skills.
* General knowledge of Audio-visual equipment.
* Ability to operate effectively with high energy and flexibility in a quality, fast-paced, and constantly evolving environment.
* Ability to work remotely, individually, and in a team environment.
* Result oriented with aptitude for continuous process improvements.
* Current Drivers Licence.
* Awareness of Information Security and privacy principles.
Qualifications
Skills (conceptual, interpersonal)
* Logical reasoning: be able to follow the correct processes and procedures in order to achieve job outcomes and solve problems.
* Judgment: be able to make an independent decision with respect to the technical suitability of householders for installation and repair purposes.
* Organising skills: be able to effectively manage administration duties and stock control. Be able to effectively organise workflow.
* Empathising: be able to show sensitivity to and understanding to the householders' needs and concerns and always respond appropriately.
* Influencing: be able to convey to the householder the importance of their contribution to the television rating process.
* Speaking and verbal expression: be able to communicate/educate the householders how to correctly use the system by allowing them to participate in the process.
* Personal attributes
* Initiative: be able to work independently in order to achieve job outcomes and proactively address possible problems and issues.
* Honesty and Integrity: be able to demonstrate the highest level of professionalism and business ethics and consistently adhere to Nielsen Television Audience Measurement Code of Conduct, values and principles in all interactions.
* Flexibility: be able to adapt to changing work priorities and respond accordingly in order to achieve a job outcome.
* Results orientation: continually strive to exceed all departmental KPIs.
* Collaborative: be able to build good relationships with all team members and other Nielsen Television Audience Measurement staff in order to achieve common organisational goals.
* Service orientation: be able to display a high level of customer service and provide assistance to other team members when required.
* Lifting/shifting TV's and devices
* Shifting TV cabinets and associated audio device furniture
* Bending / stretching behind TV's and associated furniture
* Lifting boxes of TV ratings equipment
Driving:
* Driving is an expectation of the role.
* All employees should adhere to the safety recommendations detailed in the Field WH&S procedure.
* Extended driving periods in excess of 4 hours
For the purpose of information security, a User is any employee, contractor or third-party agent who is authorised to access Nielsen TAM Data.
A user is responsible for the following:
* Adhering to policies, guidelines and procedures pertaining to the protection of Nielsen data.
* Nielsen Security publishes various policies, guidelines and procedures related to the protection of company data and information systems. They can be found on the Nielsen intranet website.
* Reporting actual or suspected vulnerabilities in the confidentiality, integrity or availability of Nielsen data to a manager or Nielsen Security.
* During the course of day-to-day operations, if a user comes across a situation where he or she feels the security of Nielsen data might be at risk, it should be reported to the local manager in the first instance.
* The Nielsen Security Incident Reporting procedure will then be initiated.
* Reporting actual or suspected incidents in the confidentiality, integrity or availability of Nielsen data to a manager or Nielsen Security.
* Reporting a security incident goes hand in hand with reporting vulnerabilities.
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