Job Title: Event Operations Coordinator
Job Summary:
* Provide operational support in planning and executing large-scale events, ensuring seamless service delivery.
* Collaborate with various departments to ensure effective day-to-day operations across banquet floors, facilities, and stores, adhering to safety and operational standards (Fire Life Safety, HACCP, OHS&W, Security).
* Manage IHG systems and programs, including MICROS, ESCAP, E-tivity, Purchase Plus, and Delphi.
* Coordinate car park management at the National Convention Centre Canberra.
* Maintain high standards of presentation for function spaces, public areas, and back-of-house areas.
* Work collaboratively with departments such as Kitchen, Stores, Facilities, Engineering, Finance, Sales & Marketing, and Events to ensure smooth event execution.
* Recruit, onboard, and train the Event Services team.
* Communicate safety information to team members, promoting a safe work environment.
About You:
* Prior leadership or supervisory experience in large-scale events or food & beverage operations is desired.
* Strong knowledge of operational and safety compliance, including HACCP, WHS, and Fire Life Safety.
* Working knowledge of IHG systems and event booking software (MICROS, Delphi, ESCAP, E-tivity, Purchase Plus).
* Excellent communication and teamwork skills, with the ability to liaise across multiple departments.
* A guest-focused mindset with a passion for service and event delivery.
* Strong organizational skills and the ability to multitask in a fast-paced environment.