Do you have the strategic mindset to drive growth and the leadership skills to inspire a high-performing customer service team?
We are seeking an experienced and motivated Retail & B2B Customer Service Leader to join our team. This role is central to ensuring excellence in customer service, operational efficiency, and business growth. If you thrive in a dynamic environment, excel at building relationships, and have a passion for developing people, this is your opportunity to make a lasting impact.
About the Role
As the Retail & B2B Customer Service Leader, you will:
* Lead and mentor a customer service team across retail and business channels.
* Develop and implement strategies to improve service quality, efficiency, and customer loyalty.
* Act as the primary point of escalation for customer concerns and deliver effective solutions.
* Manage operational processes including order management, stock control, supplier coordination, and embroidery.
* Drive performance metrics, reporting, and continuous improvement initiatives.
About You
You are a proven leader with:
* Experience in retail and/or B2B customer service leadership roles.
* Excellent communication and resolution skills.
* Strategic thinking and strong commercial acumen.
* A passion for growing and developing both yourself and others.
* A track record of building loyal customer relationships.
* The ability to balance people leadership with hands-on operational management.
Why Join Us?
* Lead a critical business function with real impact on growth and customer success.
* Work in a supportive and collaborative team environment.
* Opportunities for personal and professional development.
* Competitive salary and benefits package.
* Be part of a company that values innovation, service excellence, and people development.
How to Apply
If you are a customer-focused leader ready to take the next step in your career, we'd love to hear from you Please submit your resume and a cover letter outlining your experience and achievements in customer service leadership to