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The Prospect
This 6-month fixed term role offers a proactive, motivated and tech-savvy team player the opportunity to join a dynamic high-performing team.
You will support our partners—Coles with your technical resource skills, remotely monitoring Refrigeration, HVAC and Lighting systems within stores.
This is a Part Time opportunity working 4 days on and 4 days off (4.30pm - 9.30pm).
Your key responsibilities
Working within a fast-paced Contact Centre environment that operates 24/7 and provides Contact Centre services to our partners
Work in a control room environment, monitoring alarm systems
Manage high volume of outbound calls to field technicians and stores
Accurately enter data
Deliver customer service to our partners and our field-based team members in our state of the art technical and sustainability centre
You will be required to have
Demonstrated experience using multiple systems concurrently
A high level of attention to detail
Customer service experience within a Contact Centre environment - preferred
Previous experience in a Technical Support or service role - preferred
City is an Equal Opportunity Employer who supports and encourages the diverse needs of each individual Team Member.
City does not accept any unsolicited resume referrals from Recruitment Agencies.
Please do not submit any resumes or associated profiles to the City careers portal or to any City team members.
City will not pay any placement fees relating to unsolicited resume referrals.
Seniority level
Entry level
Employment type
Part-time
Job function
Administrative, Customer Service, and Information Technology
Industries
Facilities Services and Office Administration
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📌 Technical Support Advisor
🏢 City Facilities Management Australia
📍 Gold Coast