Collections Strategy Manager / Campaign Manager
Talent International is partnering with a professional services organisation based in Parramatta to recruit an experienced Collections Strategy Manager / Campaign Manager to drive performance across contingent debt and PDL portfolios.
This role sits within collections strategy and portfolio performance rather than traditional marketing. You will design and optimise customer contact and recovery strategies across multiple communication channels to improve engagement, repayment outcomes and portfolio performance.
This opportunity suits someone with experience in collections strategy, campaign management within a contact centre environment, credit operations or portfolio analytics who enjoys using data to drive measurable improvements.
The Role
As the Collections Strategy Manager / Campaign Manager, you will develop and optimise collections and communication strategies across multiple credit portfolios.
Working closely with operations, data and technology teams, you will analyse portfolio behaviour, refine contact strategies and drive improved recovery outcomes while ensuring all activities meet regulatory and compliance requirements.
Key Responsibilities
Collections & Contact Strategy
* Develop and implement collections and communication strategies across debt portfolios
* Optimise channel mix and sequencing across SMS, email, outbound and digital channels
* Design compliant messaging and customer communication journeys
* Identify performance gaps and implement strategy improvements
Data & Performance Insights
* Analyse portfolio and campaign performance using Power BI, Excel, SQL, Databricks and Genesys
* Identify trends and translate insights into actionable strategy changes
* Build reporting and dashboards to monitor performance and inform decision making
Stakeholder Collaboration
* Work closely with Operations, Portfolio Managers, Client Services, Data and Technology teams
* Lead campaign planning sessions and support delivery of contact strategies across channels
* Ensure all strategies and communications meet regulatory and compliance requirements
* Maintain strong governance and responsible collections practices
About You
You will bring experience in collections strategy, customer contact strategy, credit operations or portfolio performance management within a regulated environment.
Key skills include:
* Experience in financial services, credit, collections, utilities or similar industries
* Strong analytical capability and ability to interpret data
* Experience with Power BI, Excel, SQL or similar reporting tools
* Background designing or managing customer communication or collections campaigns
* Strong stakeholder management and collaboration skills
* Understanding of Debt Collection Guidelines, privacy regulations and compliance frameworks (desirable)
Why Apply
* Strategic role with ownership of collections campaign performance
* Opportunity to work with a well-established professional services organisation
* Collaborative and high-performing team environment
* Strong focus on continuous improvement and capability development
* Competitive salary package and onsite benefits
If you are experienced in collections strategy, portfolio analytics or credit operations and are looking to drive meaningful improvements in portfolio performance, we encourage you to apply.
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