Career Opportunities: Donations & Database Coordinator - Single Giving (2425)
* Do you want to do work that really matters? Help us end avoidable blindness.
* Full time role-based Sydney
ABOUT THE FRED HOLLOWS FOUNDATION
The Foundation is an international development organisation working to prevent blindness and restore sight. We continue to carry on the legacy of Professor Fred Hollows, who believed every person had the right to quality eye care, no matter where they live. The Foundation has grown to work in more than 25 countries throughout Africa, South Asia, Southeast Asia, the Middle East and the Pacific, as well as Australia. The Foundation has restored sight to more than 3 million people worldwide. We have an ambitious five-year strategic plan that aims to take us even closer to realising our vision of a world in which no person is needlessly blind, or vision impaired and Indigenous Australians exercise their right to sight and good health.
THE OPPORTUNITY
The Donations and Database Coordinator is part of the Donations and Database Team who are responsible for the management of the Supporter database, processing donations, delivering best practice supporter care to The Fred Hollows Foundation Supporters and Stakeholders, and supporting the Marketing and Fundraising Team by providing data and insights. Opportunities may arise on a permanent, fixed-term or casual basis depending on organisational needs.
KEY RESPONSIBILITIES
* Excellent written and verbal communications skills with a demonstrated ability to effectively listen and ask questions, working collaboratively.
* Excellent customer service skills with an authentic and empathetic phone manner.
* Meticulous attention to detail and professionalism.
* Possess solid reasoning and problem-solving capabilities.
* Strong time management skills and ability to meet deadlines and handle multiple tasks in quick succession.
* Demonstrated ability to build and manage strong internal relationships.
WHAT YOU'LL NEED TO SUCCEED
* Customer care/ phone or public-facing roles
* MS Dynamics 365 CRM or another CRM database
* MS Office – Proficiency in Excel, Outlook, Teams, Word, and Shared Drive
* High level of data entry - speed and accuracy
How we recognise your contribution
Through our internal programs and employee benefits we aim to create an environment where you will feel supported and empowered. Whether your focus is on continuous learning, professional development or finding an environment which enables you to thrive while balancing family or personal commitments, we have a range of programs in place to support you. Including:
* Generous salary packaging, we provide access to not-for-profit salary packaging options, which will increase your take home pay.
* Flexible work environment, we focus on output, not hours and enable you to prioritise your health and wellbeing. Flexible work requests are assessed on a case-by-case basis.
* Generous leave allowances
* Ongoing commitment to your continuous learning and career development, through tailored leadership and professional development programs, and focused development conversations.
Aboriginal and Torres Strait Islander people are encouraged to apply for this position.
The Fred Hollows Foundation is committed to protecting the rights of children and community partners in all areas where we work. Applicants are advised that The Foundation reserves the right to conduct police checks, and other screening procedures to ensure we maintain and promote a child safe environment, as well as to protect The Foundations reputation and values. In addition, The Foundation reserves the right to verify qualifications and credentials of applicants as part of our recruitment and screening processes.
Please note: We will not be accepting CVs via agencies for this role.
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