About the Opportunity We're seeking an experienced Technical Support to join a dynamic and growing Technology Operations team, providing Level 2 support for key business applications in a mission-critical environment. This role is integral to ensuring stability, performance, and seamless user experience for a suite of customer-facing technologies. You'll be managing incidents and service requests, supporting cloud-based applications, and playing a key role in optimising and maintaining a range of high-availability systems. If you're passionate about solving complex problems and thrive in a fast-paced environment, this role is for you. What You'll Be Doing Responding to and resolving Level 2 support tickets related to applications Monitoring system performance, and maintaining application health Troubleshooting across a broad tech stack including, cloud, and enterprise platforms Collaborating with developers, DBAs, infrastructure, and external vendors to resolve technical issues Participating in code reviews, problem management and root cause analysis Supporting system upgrades and releases, including after-hours support when required Communicating technical details clearly to stakeholders of varying technical literacy What You'll Bring Proven experience in Level 2 application support or similar role in a large-scale IT environment Strong troubleshooting skills across cloud-based and legacy systems (AWS, SaaS) Excellent communication and stakeholder management skills Strong problem-solving mindset with a proactive and collaborative work style Ability to work independently and juggle multiple priorities Baseline security clearance or willingness to obtain For more information or a confidential discussion please contact Lucas Ridley at Hudson on lucas.ridley@hudson.com .