Job Title: Customer Service Representative
Job Description:
The Customer Service Representative role exists to provide best-in-class service to online and offline customers. The aim is to deliver a high-quality boutique experience to all customers.
The representative will manage frontline customer interactions, respond to inquiries, process returns, document customer histories, and monitor social media engagement.
Required Skills:
* Effective communication and interpersonal skills.
* Ability to work in a team environment.
* Flexibility and adaptability.
* Strong problem-solving skills.
Benefits:
This role offers the opportunity to develop brand awareness and online reputation through positive customer interactions.
It also provides the chance to work with a talented team, contribute to a positive work environment, and grow professionally.
As a key member of the team, you will have the opportunity to connect with current and future customers, understand their needs, and provide solutions that meet those needs.
The ideal candidate will be a strong communicator, a team player, and someone who is passionate about delivering exceptional customer experiences.