Casual position based at our Mildura siteSuccessful candidate must be available to work full time hours Monday to FridayProvide case management to humanitarian entrantsHourly rate is $44.49 11.5% superOther benefits include:Supportive environment and caring work culture with work/life balanceCultural DiversityEmployee Discount Program (Flare)Employee Assistance Program (EAP)About the roleWe are seeking applications for an experienced Case Manager to join our Mildura team. If successful, you will work collaboratively with your team, clients and relevant stakeholders to provide holistic, strengths-based case management, information and referral services to Humanitarian Settlement Program (HSP) clients. You will coordinate the implementation of case management plans, and play a vital role in ensuring clients have access to all required services to achieve their settlement outcomes, whilst providing effective case management to clients from a culturally and linguistically diverse (CALD) background.To be considered for these positions, you will be able to demonstrate the following key selection criteria:A Diploma in Community Services (Case Management) or a relevant qualification with units related to case management or working with vulnerable peopleA current valid Working with Children Check (Employee) for VictoriaA current valid Driver's Licence for VictoriaExperience in providing effective case management to clients from CALD background in the areas of settlement, community detention, asylum seeker programs, community health or related area in the context of new and emerging refugee communitiesEffective interpersonal, cross cultural communication and client advocacy skills and the ability to liaise effectively with contractual partners, mainstream and settlement service providers as well as clients and their communities, and volunteersDemonstrated ability to apply the Strengths Based Model in practice with clientsExcellent time management skills and experience meeting reporting requirementsSound understanding of current Commonwealth and State policies related to immigration, settlement, asylum seekers, income support and other relevant social policies and demonstrated ability to respond flexibly to changing policy and program needsDemonstrated positive values of integrity, reliability, teamwork and professionalism consistent with the AMES Australia Vision and demonstrated commitment to performance management, quality and continuous improvement principlesDemonstrated experience in working autonomously as well as collaboratively within multi-disciplinary teams to achieve/exceed key performance goalsExcellent written communication, report writing and word processing skillsGood organisational skills, including the ability to prioritise work and meet deadlinesProficiency with IT standard software such as MS Word, MS Excel, MS PowerPoint, and ability to use Internet and e- mail and other online products2 years' experience in case management with the human service sector in Australia is desirableTo apply for these positions please submit:Your current resumeCover letter addressing the key selection criteria outlined aboveApplications for these positions will be accepted up to 5 pm on Friday 2 May 2025, however interviews and other selection processes may commence as suitable applications are received.About usAMES Australia is a statutory authority, which specialises in the delivery of education, training, employment, settlement and community services to a culturally and linguistically diverse (CALD) client base.AMES Australia is committed to achieving a diverse workforce and strongly encourages applications from Aboriginal and Torres Strait Islanders, people from culturally diverse backgrounds and people with disabilities.AMES Australia is an Equal Opportunity Employer and abides by the Occupational Health and Safety Act. Applicants must have the right to work in Australia. All offers of employment are subject to a satisfactory police check and provision of a current Working with Children Check (where required for position).AMES Australia's Values are: Responsiveness, Integrity, Impartiality, Accountability, Respect, Leadership, Human Rights