Business Experience Lead - Delivery Tooling
Join to apply for the Business Experience Lead - Delivery Tooling role at Commonwealth Bank
Business Experience Lead - Delivery Tooling
3 days ago Be among the first 25 applicants
Join to apply for the Business Experience Lead - Delivery Tooling role at Commonwealth Bank
See yourself in our team:
CommBank's Technology function is responsible for the world leading application of technology and operations across every aspect of CommBank, from innovative product platforms for our customers to essential tools within our business.
See yourself in our team:
CommBank's Technology function is responsible for the world leading application of technology and operations across every aspect of CommBank, from innovative product platforms for our customers to essential tools within our business.
The Group Planning and Experience team sits within Strategy & Performance. This team is responsible for designing, implementing, and continuously improving CBA's planning and performance processes and bringing the experience to life through Tooling. This includes orchestrating the Quarterly Planning Process and collaborating with each Business and Support Unit to enable their planning activities. We support the tools, frameworks, guidance, processes, and timelines that set the tone for the organisation and help define our strategic direction.
More broadly, this team helps drive the Pace transformation, focusing on the enablement and embedment of the new agile ways of working.
Do work that matters
As 'Business Experience Lead – Delivery Tooling', your role is key in shaping and driving the business experience for users of the Group's delivery management tools. It's a business facing role and you'll work with the user community and the key stakeholders to identify the business priorities, own value roadmap and work with the delivery teams to deliver them. Leveraging Gen AI and Agentic AI to transform the business experience and insights will be a key focus of this role.
You'll also advise and design solutions to leverage these tools in the key group planning events such as Quarterly Business Reviews, Dependency Marketplace and Big Room Planning. Additionally, you'll help drive adoption and embedment of these tools with a key focus on uplifting the Data Quality leading to better and accurate group level insights.
This is an exciting opportunity in which you will use your critical thinking, passion for customers and superior stakeholder management skills to build a great experience for the users of enterprise-wide tools.
Key Responsibilities include:
* Engagement with the business users and the key stakeholders to understand their pain points and offer solutions to improve their experience
* Own business value roadmap, manage business priorities and work with the delivery teams to deliver them
* Accountable for addressing impediments, driving decisions and resolving escalations to simplify delivery tooling experience
* Leverage innovative Gen AI and Agentic AI capabilities to transform the business experience and insights
* Design and implement solutions for monitoring and improving data quality in the tools for accurate enterprise level insights
* Identify, articulate and manage risks and compliance across streams of work.
* Manage senior business and technical stakeholders to ensure that prioritisation is understood and agreed to.
* Shape user experience and leverage tools to support/improve Group Planning events such as Dependency Marketplace, Quarterly Business Reviews and Group Big Room Planning.
* We're interested in hearing from people who
* Have strong Product Owner or Product Leadership experience with business focus and technical acumen
* Strong hands-on experience using delivery tools such as Jira including in-tool dashboarding/reporting
* Strong experience with agile delivery in a complex organisation
* Solid stakeholder management skills and able to work with senior leaders
* Strong Analytical skills
* Data analytics and reporting/dashboarding skills with business focus (insights)
* Proven experience in leading teams and accountability to deliver outcomes
* Risk management and vendor management experience
If you have the above skills please apply now
If you're already part of the Commonwealth Bank Group (including Bankwest, x15ventures), you'll need to apply through Sidekick to submit a valid application. We're keen to support you with the next step in your career.
We're aware of some accessibility issues on this site, particularly for screen reader users. We want to make finding your dream job as easy as possible, so if you require additional support please contact HR Direct on 1800 989 696.
Advertising End Date: 24/06/2025
Seniority level
* Seniority level
Mid-Senior level
Employment type
* Employment type
Full-time
Job function
* Job function
Business Development and Sales
Referrals increase your chances of interviewing at Commonwealth Bank by 2x
Get notified about new Business Lead jobs in Sydney, New South Wales, Australia .
North Sydney, New South Wales, Australia 2 weeks ago
Sydney, New South Wales, Australia 4 days ago
WeChat Pay - Senior Business Development Manager
Sydney, New South Wales, Australia 6 days ago
Broking Manager – New Business – Lead, Innovate, and Drive Success with Befor
Sydney, New South Wales, Australia 2 weeks ago
St Leonards, New South Wales, Australia 3 weeks ago
Executive Director – Development Excellence - Riyadh, Saudi Arabia
Sydney, New South Wales, Australia 17 hours ago
Business Transformation Lead - Strategic Partnership
Sydney, New South Wales, Australia 4 days ago
Sydney, New South Wales, Australia 2 weeks ago
Sydney, New South Wales, Australia 2 weeks ago
Senior Business Development Manager - Northern Region
Senior Relationship Manager - Business Banking
Sydney, New South Wales, Australia 4 days ago
Business Development Manager - Empowering Startups and SMEs to Succeed Globally
Sydney, New South Wales, Australia 1 month ago
Sydney, New South Wales, Australia 2 weeks ago
Senior Manager – Business Development & Key Accounts
Rozelle, New South Wales, Australia 2 weeks ago
Assistant Vice President - Business Development and Program Management
Mascot, New South Wales, Australia 2 weeks ago
Business Development Manager - Australia and New Zealand
Surry Hills, New South Wales, Australia A$80,000.00-A$95,000.00 1 month ago
Director - Global Management Consultancy
Senior Manager, Business Development - APJ
Sydney, New South Wales, Australia 2 months ago
Darlington, New South Wales, Australia 2 weeks ago
Senior Manager Business Partner Payments
Sydney, New South Wales, Australia 4 days ago
Business Manager – Fashion (Retail, Wholesale & DTC)
Sydney, New South Wales, Australia 6 days ago
Sydney, New South Wales, Australia 10 hours ago
Sydney, New South Wales, Australia A$135,000.00-A$190,000.00 4 months ago
National Business Manager - North Sydney
Manager, Business Development & Strategic Partnerships, ANZ
Sydney, New South Wales, Australia 4 days ago
Sydney, New South Wales, Australia 2 weeks ago
Sydney, New South Wales, Australia 6 days ago
Sydney, New South Wales, Australia 5 days ago
Sydney, New South Wales, Australia 4 days ago
We're unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr