We're looking for a friendly, solution‐focused Customer Care Consultant to join our supportive team in our trade store in Singleton. In this role, you'll be a trusted point of contact for our customers—listening, problem‐solving, and helping deliver positive outcomes every day.
You'll be supported by an experienced leader and a close‐knit team who are passionate about great service. This is a fantastic opportunity to build your customer service skills, gain exposure to issue resolution and escalations, and develop your confidence in a role where your contribution truly matters.
This is a full‐time, 12‐month maximum‐term role, with potential opportunities to continue and grow your career within the business.
What You'll Be Doing
* Responding to customer enquiries via phone and email in a professional and friendly manner
* Resolving customer issues efficiently, with a strong focus on first‐contact resolution
* Completing customer care administration accurately and on time
* Meeting service level targets and response timeframes
* Working collaboratively within a positive, customer‐focused team environment
What You'll Bring
* Experience in a customer service or customer support role
* Clear, confident written and verbal communication skills
* The ability to work independently while also contributing to a small team
* Confidence using Microsoft Office applications
* A proactive, solutions‐driven mindset with a genuine desire to help customers
What's In It For You
* Full time role, Monday to Friday (no weekends)
* Exclusive Perks: Team Member discount card for Kmart, Bunnings, Target & Officeworks
* Wesfarmers discounted offers from over 400 retail partners
* Learn as you work, plus access to online courses to support your development
* Team events, celebrations, award recognition and prizes
* Refer‐A‐Friend program – earn up to $2,000 for each referral!
* Free onsite parking and more!
Blackwoods also promotes diversity and inclusion across our workplaces and encourages applications from all backgrounds, including people from Aboriginal and Torres Strait Islander communities, the LGBTQI+ community and people with disabilities.
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