**IT Operations Lead - Fixed Term Duration**:
**Date**:18 Dec 2024
**Location**: Sydney, Australia
**Company**:Singtel Group
At Optus, we don't sit back and let the future happen to us - we're out there making it. By expanding into new technology and relentlessly improving every day, we're creating a better tomorrow for all Australians.
We believe in the strength of a vibrant, diverse and inclusive workforce where backgrounds, perspectives and life experiences of our people help us innovate and create strong connections with our customers.
The temporary role of IT Operations Lead presents an excellent chance to step into a technical leadership position and further develop operational expertise while working with a highly skilled team to drive continuous improvement and ensure the stability of critical IT services.
**Please note, this is a fixed term, Full-time temporary opprotuniy for up to 12 months.**
**The day to day**
- Drive expert use of observability toolsets (Dyntarce, ELK and PagerDuty ) in Optus CRMs to proactively detect issues before they impact business operations.
- Reduce system major incidents, meet incident restoration metrics, and proactively address platform issues.
- Provide technical expertise, collaborate with business and technical teams to define scope, and advise senior leaders on critical initiatives.
- Drive continuous improvement, enable enterprise-wide change, and evaluate progress against KPIs while encouraging innovation, risk-taking, and organizational learning.
**Why you are our next Operations Lead**
- Relevant qualification in IT, Computer Science, or Engineering; postgraduate qualifications preferred. Minimum 5 years of IT experience, including 3 years in the telecommunications industry.
- Proven success in IT operations roles, with experience managing incidents in complex, high-pressure environments and driving outcomes through vendor management.
- Expertise in CRM systems (preferably Amdocs), UNIX/Linux OS, virtualization (e.g., VMware), cloud platforms (AWS, Azure, Google Cloud), networking concepts (TCP/IP), and scripting languages (e.g., Python, Shell).
- Solid understanding of architectural principles, critical metrics, monitoring systems (Elastic, Dynatrace), automation tools (e.g., Puppet), and operational intelligence for trend analysis.
- Excellent business partner management, collaboration, and influencing skills, with experience communicating at senior and executive levels.
- Strong analytical and conceptual thinking skills with a focused, flexible approach to problem-solving, delivering creative solutions under pressure and within timelines.
- Self-motivated, resourceful, and able to build high-performing teams while displaying leadership, resilience, and ownership in achieving project goals.
**What's in it for you?**
- 3 days in the office, 2 days remote - with flexible hours to suit!
- Inclusive paid parental leave, up to 14 weeks for the primary care giver
- All Optus employees have access to resources, webinars and support via the 'Parents at Work portal'
- Own your own growth by accessing an extensive online and facilitator led learning catalogue - even earn a MBA micro-credential via OptusU (University)
- Connect at work through one of our employee-led volunteer groups: Culture Connect, Elevate Women, Disability Network, Express Yourself (LGBTQIA+), United Veterans and Yarn Network
- Vibrant campus life, variety of facilities including restaurants, cafes, gymnasium, GP, and post office
- Free Optus bus from Macquarie University Metro Station (every 6-8 minutes); morning and afternoon!
Keen to see what it's really like to work at Optus? Search #OptusLife on LinkedIn to go behind the scenes!
LI-DD1
📌 It Operations Lead - Fixed Term Duration
🏢 Optus
📍 Sydney