Overview
The Virtual Service team are the customer service specialists of the Westpac Group, providing the best service over the phone to millions of our customers each year. Our aim is to provide a seamless banking experience for our customers, with a goal of being one of the world's best contact centres.
We’re looking for customer service superstars eager to kickstart their career with a reputable bank. If you thrive in a corporate, professional environment and are passionate about Banking and Financial Services, you could be a great fit.
What you’ll need
To be successful in this role, you’ll need to meet the following requirements:
- At least 12 months of customer service experience (any industry)
- Ability to thrive in a high-paced, KPI-driven setting
- Genuine interest in Banking and Financial Services
- Willingness to work across our operating hours Monday to Friday 8:00 AM to 8:00 PM
- Willingness to commute and work onsite at our Lomond office starting from 7th of November 2025
Why join Westpac
- Special offers on banking products and discounts from top brands, including mortgage rate discounts for employees
- Flexible work arrangements to support work/life balance and various leave options including Culture, Lifestyle and Wellbeing leave
- Tailored learning and development opportunities to grow your career within the bank
- Opportunities to contribute to the community through volunteering initiatives
How to apply
Create your future today by clicking the APPLY or APPLY NOW button. We’re committed to creating a supportive and inclusive community for everyone, including veterans, Indigenous Australians and the neurodiverse. If you need adjustments during the recruitment process, please refer to the accessibility information on our website.
Note
Salary information and other insights are available to help you understand the role as you explore this opportunity.
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📌 Consumer Connect Banker
🏢 Westpac Bank
📍 Launceston