SMB Client Partner Role
As a key advisor, you will lead a portfolio of top clients, serving as a strategic partner and growth driver.
* Own and drive the growth, retention, and success strategy for high-value accounts, acting as the primary point of contact and trusted advisor.
* Develop and execute comprehensive quarterly account plans that align client objectives with our capabilities, positioning our offerings as critical to their success.
* Lead solution-oriented conversations with clients in partnership with Industry & Category General Managers, Practice Leaders, and Delivery teams.
* IDentify client needs and design tailored service offerings that deliver measurable outcomes.
* Craft and deliver custom campaigns that elevate client engagement, highlight impact, and move account strategies forward.
* Serve as a trusted escalation point, managing complex issues and resolving disputes with empathy and urgency.
* Partner cross-functionally to uncover new areas for expansion, surfacing opportunities and shaping proposals that drive long-term growth.
* Maintain data integrity through diligent Salesforce management, including opportunity tracking, contact updates, and task execution.
* Stay informed on client needs, industry trends, and evolving talent market dynamics to reinforce our position as a strategic partner.
* Act as a mentor and thought leader within the Client Services team, supporting junior members and contributing to the evolution of our strategy.
Key responsibilities include:
* Developing and executing account plans that drive growth and success.
* Leading solution-oriented conversations with clients.
* Designing tailored service offerings that deliver measurable outcomes.
* Crafting and delivering custom campaigns to elevate client engagement.
The ideal candidate will have:
* A proven track record of driving growth and success in a similar role.
* Excellent communication and interpersonal skills.
* Strong analytical and problem-solving abilities.
* Ability to work effectively in a fast-paced environment.
* A passion for delivering exceptional client experiences.