Our company is seeking a highly skilled IT professional to fill the role of Desktop Support Specialist. This position offers a unique opportunity for growth and development in a collaborative, dynamic work environment.
Job Description:
As a key member of our IT team, you will be responsible for providing on-site technical assistance in our Sydney office while also supporting teams across ANZ remotely. Your primary duties will include installing, configuring, and troubleshooting Windows & Mac devices, managing accounts, and tracking IT assets.
Key Responsibilities:
* Desktop & User Support: Install, configure, and troubleshoot Windows & Mac devices, manage accounts, and track IT assets.
* Network & Connectivity: Assist with LAN/WAN troubleshooting, patching, and basic network admin tasks.
* Telephony & VoIP: Support local VoIP infrastructure, diagnose issues, and coordinate handset replacements.
* Server & Security: Perform basic server troubleshooting, ensure patching and security compliance.
* Printers & IT Equipment: Provide first-level printer support, maintain video conferencing and smart board systems.
* Process & Compliance: Follow IT security guidelines, PCI/COPC standards, and contribute to documentation & knowledge sharing.
Requirements:
* At least 3 years of IT experience, preferably in an IT company in a similar remote or on-site support position
* Strong skills in Windows & Mac support, troubleshooting, and hardware/software setup
* Understanding of networking (WAN/LAN), VoIP, and Active Directory
* Ability to diagnose & resolve IT issues independently
* Experience working with O365, Microsoft Office, network printers, and enterprise applications
* Excellent communication skills and a customer-first mindset
What We Offer:
You'll be part of a supportive IT team, enjoy a dynamic work environment, and take ownership of solutions while growing your expertise in a high-energy workplace.