A leading recruitment agency is seeking a senior-level Customer Experience / Service Designer to reshape internal customer journey maps for a government department. This pivotal role involves reviewing existing practices, validating documentation, and establishing a best-practice framework. Candidates should have experience in large, multi-stakeholder organizations and the ability to engage cross-functional teams. The position offers hybrid or remote work options, starting ASAP, with a contract of 4 weeks potentially extending for several months.#J-18808-Ljbffr