Job Description
We are seeking a dedicated and compassionate Office Administrator to play a vital role in our organization. As a key member of our team, you will collaborate with the Team Leader and Care Manager to ensure seamless daily operations of our facility.
The Administration Officer will be at the heart of our operations, engaging in a variety of responsibilities that contribute to the well-being of our clients and the success of our organization. If you have a broad skill set and a commitment to excellence, we welcome applicants from all backgrounds to apply.
Responsibilities:
* Respond to phone calls professionally, directing inquiries to the appropriate department.
* Warmly greet clients and carers in our office, creating a welcoming atmosphere.
* Communicate with clients and their families to address inquiries about our services and scheduling.
* Assist the HR department with recruitment, including scanning, filing, and emailing documents.
* Serve as a key point of contact for external parties, ensuring effective and professional communication.
* Leverage persuasive communication skills to identify and nurture sales opportunities, contributing to business growth.
* Build and maintain strong relationships with individuals and organizations outside the company.
* Liaise with office staff across various locations, fostering collaboration and positive connections.
* Perform additional administrative duties as directed by management.
Required Skills and Qualifications:
* Empathetic, passionate, and caring individual.
* Ability to work autonomously and collaboratively within a team.
* Previous experience in a similar role is preferred.
* Proficiency in standard computer programs, with the ability to quickly learn new ones.
* High level of professionalism and ability to maintain confidentiality.
* Basic understanding of the Aged Care, Disability, and/or Health systems.
* Customer service experience in the industry.