Overview
At KONE, we bring buildings to life. Look around and you'll see KONE in buildings everywhere. Through our technical expertise and digital connectivity, we provide an essential service to communities around the world—keeping people moving no matter what.
About the Role
We are seeking an experienced National Key Account Manager – Service to manage a portfolio of strategically important customers on a 12-month parental leave contract. The position can be based in our Sydney, Melbourne or Brisbane office. In this role, you will take ownership of long-term customer relationships, driving service excellence while maximising revenue and identifying opportunities across the full customer lifecycle. You will play a key role in strengthening partnerships, improving retention, and delivering sustainable growth. Your success will be measured through customer loyalty, retention, service growth, and profitability, while working collaboratively across sales and operations teams.
Responsibilities
* Build and maintain strong, long-term relationships with key customers
* Manage the service contract portfolio, including renewals, variations, and value-added solutions
* Monitor account performance, customer satisfaction (NPS), and sales pipeline activity
* Identify, develop, and close opportunities to grow service, modernisation, and lifecycle solutions
* Lead commercial negotiations and contract discussions
* Proactively manage customer issues, risks, and escalations
* Collaborate with internal teams to ensure seamless service delivery
About You
* Proven experience in Account Management, Sales, or Business Development, ideally within services, construction, building products, or technical industries
* Strong customer-centric mindset with the ability to deliver value-based solutions
* Experience managing complex, multi-stakeholder accounts and long-term contracts
* Commercially astute with understanding of profitability, forecasting, and pipeline management
* Excellent communication, presentation, and negotiation skills
* Lift industry experience is advantageous but not essential
Why Join Us?
* Work with a loyal, established customer base across the full lifecycle of vertical transport
* Make a meaningful impact through long-term partnerships, not transactional sales
* Competitive salary package with performance incentives
* Access to career progression opportunities within a global organisation
* Enjoy benefits including novated leasing, additional super contributions, annual bonus, and car space
* Grow with comprehensive learning and development programs
Ready to Take the Next Step?
Join KONE and be part of a global team committed to innovation, sustainability, and making cities better places to live. At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized. In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life. Read more on https://careers.kone.com/en/
About KONE
At KONE, our purpose is to shape the future of cities. As a global leader in the elevator and escalator industry, we move two billion people every day, making their journeys safe, convenient, and reliable with smart and sustainable People Flow. In 2025, KONE had annual sales of EUR 11.2 billion, and at the end of the year over 60,000 employees in close to 70 countries. KONE class B shares are listed on the Nasdaq Helsinki Ltd. in Finland.
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